iMac Upgrade: Restocking Fee

Discussion in 'iMac' started by Mikesj, Aug 2, 2010.

  1. Mikesj macrumors newbie

    Joined:
    Jun 21, 2010
    #1
    I finally succeeded to convince my friend and neighbor to switch to Apple and buy an entry level 27.5" iMac. He bought it at the Apple Store on 7/19/2010 plus One to One. One week later Apple introduced the new iMac with a new processor architecture and faster graphics. Apple will exchange his iMac but charges a 10% restocking fee. So much for a happy Windows convert! Any suggestions?
     
  2. bas-macfan macrumors member

    Joined:
    Jun 9, 2010
    #2
    I had the same thing. Just deal with it. Is the Mac experience so much worse now? Come one..... If he bought is i assume it fit his needs? Why is that different now? The specs are better with the new iMac but also more expensive.... Just be happy with your Mac.
     
  3. 300D macrumors 65816

    300D

    Joined:
    May 2, 2009
    Location:
    Tulsa
    #3
    Get the 14 day price guarantee rebate and live with it.
     
  4. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #4
    I was going to say this. Because Apple are usually OK with replacing them when a new model comes out.
     
  5. killamike macrumors newbie

    Joined:
    Jul 27, 2010
    #5
    hm, that's weird of them... I bought my unibody macbook then realize i need more speed and graphic speed for professional, i told them that and they waived the restocking fee
     
  6. CBAviator macrumors 6502

    Joined:
    Jun 10, 2007
    Location:
    Nederland
    #6
    Chances are, if he bought it at the Apple store, then it wasn't BTO so he didn't need anything beyond the basic machine anyway. Why fret over an iMac refresh? Just enjoy the Mac!

    I am the owner of 3 Macs. When I finally got to purchasing my MacBook Pro for my masters program, I knew that a refresh was due any day but I went ahead and got the laptop because I needed it, it fit my "performance" requirements, etc. Sure enough...a refresh happened soon thereafter but I just learned not to let it bother me. Whether you get it right before the refresh or right after, you're still going to have a great Mac that is going to last for years. Plus, maybe you won't have any issues that always seem to pop up after refreshes :)
     
  7. TopHatPlus macrumors 6502

    Joined:
    Aug 1, 2010
    Location:
    Southern Ontario
    #7
    yeah its a rough thing >_< i cannot believe how much i pay for my iphone bills and how much they want to upgrade to the iphone 4 from the 3g >_< its rough but i love my mac products =D
     
  8. Mikesj thread starter macrumors newbie

    Joined:
    Jun 21, 2010
    #8
    I went back to the Apple Store, University Village in Seattle. My friend could exchange his iMac for the new one completely free of charge. No restocking fee. Great customer service!
     
  9. cbster macrumors member

    Joined:
    Feb 24, 2008
    Location:
    Orange County
    #9
    The same thing happened to me. I purchased a 21.5" 3 weeks before the refresh was released. My local apple store let me return it and upgrade to a 27" core i5 with no restocking fee!

    Excellent customer service!
     
  10. AmyK macrumors member

    Joined:
    Jul 29, 2010
    #10
    My store waived my restocking fee and let me bring it back on day 17... They waived the restocking fee cuz they didn't have the current one in yet, but I went the next day and picked it up.

    This is my First Mac, but we have had iphones for three years and that is the one thing that draws me in. The awesome service.
     
  11. Rudy69 macrumors 6502a

    Rudy69

    Joined:
    Mar 30, 2009
    #11
    If you would have been a good friend you would have checked this page and would have told him to wait just a bit longer ;)
     

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