iMac vs. Canon Printer!

Discussion in 'iMac' started by LilleMus, Feb 7, 2014.

  1. LilleMus macrumors newbie

    Joined:
    Feb 7, 2014
    #1
    Hello forum

    Riddle me this: I just bought a Canon laser printer (LBP6020B) for my iMac 27" computer. However, it won't recognize the printer. Did the whole shebang: Installed drivers and whatnot. But no dice. It works like a charm on my boyfriend's PC desktop, but my iMac refuses to acknowledge its existence.

    What to do? Where to go? Who to beat up? :confused:

    I appreciate all good advice.

    Thanks.
     
  2. BESLC macrumors regular

    Joined:
    Apr 20, 2010
    #2
    Did you try installing the printer from System Preferences/ Printers and Scanners versus using an install CD?
     
  3. djbamber macrumors newbie

    Joined:
    Jan 10, 2014
    #3
    Is your iMac running OSX 10.9? I recently bought a Brother laser printer, and the install cd didn't contain drivers for my iMac running OSX 10.9. I ended up calling Brother Support, and they had to manually extract drivers from the install cd, and open up 10.9 drivers that I had previously downloaded.
     
  4. LilleMus thread starter macrumors newbie

    Joined:
    Feb 7, 2014
    #4
    I have the latest OS: 10.9.1

    My iMac doesn't have a CD drive, so I have tried installing via System Preferences/ Printers and Scanners. I tried downloading the drivers from Canon's website.

    Here's the odd thing: I can make it work on my Macbook Pro, running the same OS as my iMac. I downloaded the driver from Canon's homepage and installed it.
     
  5. McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
    #5
    How are you connecting to the printer?

    I guess wirelessly via Wi-Fi, if this is te case check that your iMac is connected to the same network.

    Some pointers for you to consider:

    I have an AirPort Extreme AC and two networks setup private plus the guest network. Even they are coming from the same AirPort if my Mac is connected to the private network it doesn't see the printer as I have it setup in the guest one.
    My sound silly all this but it might happen.

    Another thing is that some printers, for whatever reason they need to be first set up via USB or ETHERNET cable in order to be accessed in the network.

    There should be also a way to connect to the printer via a web browser to the IP address of the printer and see the inners of it, like for any other network device to set it up and troubleshoot.

    Otherwise you may have some firewall settings preventing the iMac accessing the printer.

    Another thing to try is to create a new user in the iMac and try to install the printer there and see what happens.
     
  6. LilleMus thread starter macrumors newbie

    Joined:
    Feb 7, 2014
    #6
    Thank you for your reply.

    The printer is connected via USB. It's a pretty simple Canon laserprinter, and it doesn't have wi-fi. It does not show up in Apple's default list of printers, so it doesn't auto-install. I can get a driver from the Canon webpage, which I have installed, and afterwards the printer shows in the printer menu. But if I try to use it, nothing comes out. It doesn't respond.
     
  7. McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
    #7
    What are the differences between your two Macs? one that cannot print and the one that can print?
     
  8. LilleMus thread starter macrumors newbie

    Joined:
    Feb 7, 2014
    #8
    Well, one is a Macbook Pro and the other is an iMac. But they are running the same OSX.
     
  9. BESLC macrumors regular

    Joined:
    Apr 20, 2010
    #9
    Have you gone into system preferences/ printers and scanner and performed a reset printers? This will clear any drivers or printer files that may be a conflict. You can try this,then see if you can now add the printer.
     
  10. LilleMus, Feb 9, 2014
    Last edited: Feb 9, 2014

    LilleMus thread starter macrumors newbie

    Joined:
    Feb 7, 2014
    #10
    I tried it, but it still wont print.
     
  11. LilleMus thread starter macrumors newbie

    Joined:
    Feb 7, 2014
    #11
    Hello again.

    Thank you everyone for your help.

    It seems the problem was with a USB port that doesn't work on my iMac. After changing USB ports, we have gotten the printer to work.

    Yes, it was that simple and yet deeply frustrating.

    :eek:
     
  12. sgtbob macrumors regular

    sgtbob

    Joined:
    Sep 10, 2008
    Location:
    Kansas
    #12
    Canon PIXMA MX870 Problem

    I seem to have a recurring problem with the scanner function associated with the subject printer on my iMAC 24" running Mavericks 10.9.1 with all the bells and whistles - or at least most of them. All works just fine in the scanning process, but if I let the scanner sit idle for some 30 minutes it will not scan. I can print, but scanning is blocked. When I then access the dock icon (i.e., 'MP Navigator EX 3.1' ) and attempt to scan an item I get an error number 2.249.0 that states ' in use by another user or application'! Since I am the only user on this unit, it must have some application hanging up the process, which I cannot isolate. I have been in contact with Canon support and following their advice, I downloaded the printer and scanner software several times, re-started the unit several times, but the problem persists.

    Canon seems to think the problem lies with the computer itself, but with my support having expired, MAC folks are not able to resolve the issue without paying for some expensive advice. The only workable 'fix' I have been able to do is to restart the computer - then the problem goes away and I can scan without error; however, if the scanner is idle for 20-30 minutes, the problem resurfaces.

    Has anyone encountered this aggravating issue?

    bob
     

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  13. perquesta macrumors newbie

    perquesta

    Joined:
    Mar 16, 2011
    Location:
    Canberra, Australia
    #13
    Yes, I am now having the problem with my early 2009 24" iMac and OS X El Capitan beta 2 and a Canon Canoscan 9000F.

    However, your workaround does not work for me.
     
  14. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #14
    The OP is running 10.9 not 10.11 like you are. Could be that the 10.11 beta has some sort of bug that is causing your issue or the Canon driver is not compatible with 10.11 yet. Try running a different version of OS X like 10.10 or earlier.
     
  15. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #15
    10.9.1 is not the latest 10.9 release, might want to do a system update to the latest 10.9 version.
     
  16. campyguy macrumors 68030

    Joined:
    Mar 21, 2014
    Location:
    Portland / Seattle
    #16
    Read the Notes for 10.11 - USB support is not complete, Apple's significantly changed the USB stack. There aren't any "workarounds" yet.
     

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