iMac white screen then goes black.

Discussion in 'iMac' started by NYApple19, Sep 24, 2010.

  1. NYApple19 macrumors newbie

    Joined:
    Mar 13, 2010
    #1
    Today when I turned on my iMac the white boot up screen came on and after the apple logo appeared the screen went black. I tried to turn it on a few more times and the same exact thing happened. It was working fine this morning


    I have the new 21.5 iMac, I bought it about a month ago. Does anyone know of any problems being reported with it.

    Should I contact Apple for support?
     
  2. bjay25 macrumors newbie

    Joined:
    Mar 30, 2010
    Location:
    Orlando, Florida
    #2
    By now you've probably done something to resolve the white screen and shut down. My friend bought a 21.5" four days ago 10/10/10 and experienced the same issue this morning. She called Apple Care. Whatever the issue is, it couldn't be resolved over the phone and the Apple Care rep made an appointment at the genius bar for repair "or possible replacement". The appointment is this afternoon, so I do not know the outcome yet.
     
  3. DannyBres macrumors 65816

    DannyBres

    Joined:
    Oct 30, 2007
    Location:
    UK
    #3
    Apologies in advance, for this! :(

    Intro of Darknes

    then Redness

    then Whiteness!


    Anyone know what I am on about?! Just curious!
     
  4. bjay25 macrumors newbie

    Joined:
    Mar 30, 2010
    Location:
    Orlando, Florida
    #4
    The outcome of my friends 21.5" iMac issue with white screen power up for less than a minute, then black screen(off). One other symptom of the issue is when they tried using the install DVD, it went in but would not eject:

    The genius bar did the same and other tests that were done over the phone with Apple Care. In less than 15 minutes with the genius she went home from the Apple store with a new iMac. For those with the same symptoms on their iMac, the solution appears to be return it for a replacement. :apple:
     

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