Very Dissatisfied
Reviewer: Gribbit (1)
12/27/07 1:49 PM
classlass, I bought a "new" nano from MacMall for my daughter for Christmas. It is not working properly and has a picture in it from November 2006. I called Apple and they told me that all new nano's have no pictures in memory. Apple confirmed that it is used. I have contacted the Tennessee attorney general's office and am currently filing a formal complaint. A rep from MacMall is supposedly sending me an email with instructions on returning the item. I also called discover card and filed a dispute claim through them. I am upset over MacMall fraudulant action. I'll let you know how I make out. Let me know your progress.
Order Date 12/11/07
Very Dissatisfied
Reviewer: casslass (1)
User Rating:
12/20/07 7:58 PM
I just purchased a supposedly brand new 17" Apple MacBook Pro for MacMall. It was a close out deal because a new model had just come out. When I received it, there were scratches on both sides of the housing, but that was minor. The computer would not start up at all, straight from the box. After calling Apple and MacMall, it was determined to be a hardware problem. MacMall's policy, I found out, as stated in tiny print on their website, is no returns on Apple (as well as other brands) of computers. They were absolutely unapologetic and refused to allow me to return it and refund my money or exchange this for another computer. They insisted only that they would try to repair it. I then found out from Apple that the one year warranty for this item had already been activated by someone else in July 2007, 5 months before I bought it! So, obviously, they sold me a used and damaged computer passing it off as new! I am still in dispute with them. This is a fraudulent and deceptive practice. Apple is looking into this and has been helpful so far as this is an authorized reseller and this reflects badly on Apple. I would never buy another item from MacMall!
Order Date 12/14/07
Very Dissatisfied
Reviewer: tore54192 (31)
User Rating:
12/13/07 3:25 AM
I ordered an iPod touch 8GB w/ engraving along with a few accessories on 12/06/07. As far as the shipping procedure goes they were acceptable. I received a "shipped" email on 12/08/07 & received on 12/11/07. As another customer wrote before, their tracking number says masked, and when you click it, a UPS tracking page that is screwed up with missing images comes up. At first glance it looks like a non functioning page but if you scroll all the way down you will see the correct UPS tracking information. One thing I really didn't like about Macmall is their advertised "free" shipping is actually "After Rebate". I've never seen businesses do rebates on shipping before, and it strikes me as really scammy but I guess a rebate and a chance to get your money back is better than having to pay for full shipping. It's a little tough to get rebate forms too, a few accessories that have rebates did not have links to the rebate forms from the product page (like Newegg, or most other Etailers). I actually had to find the rebate center and input the item # to pull up the correct rebate forms. They had one of the best prices online for the touch, so price was good. the biggest disappointment to me is when I received the touch (gift for the wife) not only did it not come with the standard full cover plastic wrapping that all iPods come with but there were a good amount of scratches on the back. The outer box itself was also not in good condition, along with a big long box cutter like cut, there were a lot of scuffmarks present. I understand they need to open a factory box to do the engraving, but I wonder what happened to the box and the unit itself during the process. It seems having an engraving done automatically makes the unit "used" or "refurbished". I thought they'd be more careful about ensuring the unit is in pristine condition since you are buying it new. The unit did come with the plastic cover on the front screen and properly sealed accessories. I haven't decided yet whether I will call Macmall back or maybe call Apple. The unit does work fine, and the scuffs may not be bad enough to demand a new unit, especially since it's personalized. I did not experience the reported credit hold issue with CS, maybe because I used Billmelater.
In Addition: I did some research and found out Macmall does their own engraving, I assumed Macmall gets the iPods factory fresh from Apple engraved, but that's not the case hence Macmall's shoddy repackaging procedures. Lesson Learned: If you want engraved, go with the apple store.
) decision.