iMac Won't Load!

Discussion in 'iMac' started by JaymieSue, Dec 30, 2013.

  1. JaymieSue macrumors newbie

    Joined:
    Oct 2, 2013
    Location:
    Florida, USA
    #1
    It freezes on the white screen with the Apple logo. :apple:

    How do I unfreeze the thing?
    I tried holding Cmd+V while starting, as another forum suggested, but the forum also said to type something when the option was available, but there never was a chance for me to type anything before it went to that white Apple logo screen again.

    I love my Mac & can barely use this stupid PC to ask this question. :(

    Please help me get my Mac loaded!
     
  2. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #2
    If you can upload a video of the iMac booting in verbose mode (the black and white text you get after holding cmd+v) we can help diagnose it a bit more!

    It may also be worth trying safe boot - hold the shift key as soon as you hear the chime. This will help diagnose any driver issues that may be causing it.

    One last thing to try: boot into the recovery console (CMD+R) and use Disk Utility to repair the disk, and repair the disk permissions. If you're not comfortable with disk utility, however, I'd probably get Apple to do this though - it's easy to accidentally erase your drive!
     

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