iMac won't shutdown or restart

Discussion in 'iMac' started by barrygou, Jul 29, 2012.

  1. barrygou macrumors newbie

    Jun 12, 2012
    My 6 month old iMac won't shutdown or restart from the Apple menu. I tried resetting the SMC. I have to manually use the power button.
  2. coodem macrumors newbie

    Jul 2, 2012
    Something [process/program] probably stopping it. Open activity monitor before you shut down and see if anything is hanging
  3. barrygou thread starter macrumors newbie

    Jun 12, 2012
    I took it to an Apple retail store Genius Bar. They very quickly discovered it was remnants of anti-virus program Kaspersky causing the machine to hangup on Shutdown or Restart. Months ago, I installed a trial version of Kaspersky and decided not to use it. Instead of using the Kaspersky Uninstaller I just dragged it from Applications to Trash. The Apple tech downloaded the trial again and then used the Uninstaller to remove it. Issue solved. Lesson learned. Check to see if an app has an Uninstaller and use it rather than just dragging to the Trash.

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