Image Capture Issues.. please help

Discussion in 'Mac Apps and Mac App Store' started by tm0000, Feb 5, 2016.

  1. tm0000 macrumors regular

    Joined:
    Jul 29, 2014
    #1
    So, I've been using image capture to upload photos and videos taken on my iphone, to my rMBP, and I've never had any problems.

    But since yesterday, whenever I plug in my iphone (to the usb on MBP), image capture loads the images just fine, but, for some reason.. all the images are just gone after about a minute, and I get a message saying 'no camera or scanner detected'!

    I've tried rebooting the iphone and plugging and unplugging the usb cable, but nothing is working.

    BTW, I have a mid 2014 rMBP and an iphone 6s plus.

    Can anyone please help?
     
  2. ApfelKuchen macrumors 68020

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #2
    Sounds like a connection problem, rather than an Image Capture problem (intermittent cable or USB port, for example).

    Do you have another cable? Have you tried the other USB ports? Have you restarted the Mac?

    Open About This Mac > System Report and select USB on the left-hand side. One of the USB ports ought to show the iPhone is connected.
     
  3. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #3
    If lucky, it's not the USB socket on your 6s plus going flaky.
     
  4. tm0000 thread starter macrumors regular

    Joined:
    Jul 29, 2014
    #4
    Hi,

    I checked under system report and it does show the iphone connected, even though it dissappears in image capture!
    I tried both usb ports.

    Help!

     
  5. ApfelKuchen macrumors 68020

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #5
    So, it's more likely software-related. How much free space do you have on the HDD? What version of OS X are you running? You can switch the capture app from Image Capture to iPhoto/Photos/Aperture... see if the problem travels.
     

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