Image Retention - Replacement Process

Discussion in 'MacBook Pro' started by dukejl, Apr 17, 2013.

  1. dukejl macrumors newbie

    Apr 17, 2013
    Long time lurker, first time poster. Can someone explain (or point me to another thread) that describes what happens when you bring in a rMBP for Image Retention? Do they swap out the unit or simply replace the panel?

    I basically want to know how long I may be out a machine and whether or not I'll have to restore all my files.

    For those curious, 2012 15inch rMBP 512 2.6gigahertz and of course, an LG panel.

    I know this has been discussed to death but I wasn't able to find my answer when I did a search.

  2. karpich1 macrumors regular

    Dec 18, 2007
    My understanding is, they will replace the monitor while the rest of your rig (hard drive, motherboard, etc) remain the same. So no worries about losing your files, though you might want to encrypt your drive or something first if you have important stuff on there.

    Some have said it can take as short as 2 hours to do, but varies depending on how busy they are that day and if they have the part.

    Though I've ALSO heard of some people just flat-out returning their machine if it's within the return period and trying to get another one in hopes it has a Samsung screen or perhaps the newer LG.
  3. Woodcrest64 macrumors 65816


    Aug 14, 2006
    That is what I had done with my 2012 retina MacBook pro. Except I brought mine into an Apple reseller not an Apple store as there isn't one remotely close to me. Mind you I had to go three different businesses to find some one willing to help me. The others said my MacBook was fine even safer showing them the image retention.

    When I did find a reseller willing to assist me they replaced my screen. Though they just order a new one and couldnt guarantee a Samsung display. I lucked out I guess you could say and did receive a Samsung panel. The whole process took 3 days.
  4. lorcar macrumors member

    Mar 2, 2013
    I still didnt find a way to discover monitor manufacturer on 13rMBp. The code that has been posted apparently works only on the 15, not 13
  5. thuglove macrumors member

    May 12, 2011
    They only replace the screen and it took them 4 days to replace mine. Apparently it had to be sent to a repair hub. It came back with a ding on it :/
  6. dukejl thread starter macrumors newbie

    Apr 17, 2013
    Thanks for your feedback everyone ... Here is whats going on so far:

    • rMBP Failed Image Retention Test
    • Fault with Main Logic Board
    • Corrupt SSD (everytime Filevault is switched on)
    Anyone have the SSD corruption issue with FileVault? At the genuis bar, when they ran the test, a big, bold warning message started flashing when it found that fault.

    It is being sent to a repair depot - I'll see it in 3-5 business days.
  7. dukejl thread starter macrumors newbie

    Apr 17, 2013
    Oh, here is a photo so you can see how bad it was ...

    Attached Files:

  8. dukejl thread starter macrumors newbie

    Apr 17, 2013
    I got my rMBP back today. They replaced the panel with a Samsung display and swapped out my logic board.

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