Hey guys, I have a weird problem on my XS. When I receive a text from my wife, who has a 7+, it does not show her name on the lock screen, notification center, or banners. Rather than her name, it shows "tel:+1xxxxxxxxxx" (photo attached). However, when i open iMessage, it shows her name normally. She is the only contact that i have this problem with.
The strange thing is, when i turn iMessage off on her phone and it sends a normal text message, it shows her name normally. This leads me to believe the problem is specific to iMessage.
I have tried everything i can think of, and Apple Support has walked me through everything they know to do with no success. As of now, it has been escalated all the way to Apple Engineering, and they have no answers thus far.
Have any of you experienced something like this?
The strange thing is, when i turn iMessage off on her phone and it sends a normal text message, it shows her name normally. This leads me to believe the problem is specific to iMessage.
I have tried everything i can think of, and Apple Support has walked me through everything they know to do with no success. As of now, it has been escalated all the way to Apple Engineering, and they have no answers thus far.
Have any of you experienced something like this?