iMessage does not revert to SMS when failing

Discussion in 'iPhone' started by Donka, Jun 4, 2012.

  1. Donka macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #1
    Okay, so iMessage is great when it works but if for example I send a message to a friend and they are on iMessage but say they don't have a good data connection where they are, the iMessage will fail and it will show a red exclamation mark next to the message that failed. The problem I have is that you won't know if it has failed unless you are in that thread and see the warning. I could go a couple of hours after sending a message and then go into that thread and noticed it never went.
    I have set up up iMessage to send via SMS when iMessage is unavailable but it never does! Does anyone else have this issue?
    The automatic SMS fall back option is not working for me but lack of a decent failure notification is a real problem too. If this would show up in the top bar then at least I would more likely notice it.
     
  2. Zcott macrumors 68020

    Joined:
    Oct 18, 2009
    Location:
    Belfast, Ireland
    #2
    Are you sending to a phone number or email address? The send-as-SMS option only works with the former.
     
  3. Donka thread starter macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #3
    I'm sending to the person, if they are enabled on iMessage then the send button turns blue automatically, I don't need to do anything on my end.
    It will work for the person sometimes but other times it fails and says it can't be delivered. I can then tap the red exclamation mark and select retry and it may go the second time or it may fail again. If I select exclamation mark and hit send as SMS then it works fine. This shows it is using the person's mobile number.
     
  4. JerseyDoug macrumors regular

    Joined:
    May 10, 2012
    #4
    Yes, when you hit send as SMS you are using the person's number. But, how about the failed attempts?
     
  5. Donka thread starter macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #5
    Okay, so you are figuring the recipient only has an email address associated with iMessage therefore when it is successful, it is because they have a data connection and when it fails they don't? I'll check with them but that would at least explain it.
    That also means iMessage is a broken service because surely it should be smart enough to resort to the recipient's mobile number if you have one listed for them?
     
  6. sulpfiction macrumors 68030

    sulpfiction

    Joined:
    Aug 16, 2011
    Location:
    Philadelphia Area
    #6
    No necessarily broken at all. you are telling it where to send the message. It's either set up as an email, or a phone #. How could imessage figure out what phone number to send to if the email addy fails. Especially since you could have multiple "mobile" numbers set up in contacts.
     
  7. Donka thread starter macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #7
    I hear what you are saying but I am telling it who to send it to with no further action on my part. It uses iMessage because the recipient is also set up on iMessage but I have no control over their set up. They only have an email & a mobile number listed under Contacts. Surely iMessage must be able to resend the message using SMS and the mobile number listed for that person if it initially fails using the iMessage service?
     
  8. Pracht macrumors member

    Joined:
    Jul 22, 2010
    #8
    It depends on what device they are on. If it's sending to their email address set up on an iPod Touch or IPad, it will not attempt to send as SMS.

    Even if it is an iPhone, I bet you it wouldn't drop back to SMS if it is part of a thread started on a different device to their email.
     
  9. Donka thread starter macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #9
    I'm still at a loss. My mate only has an iPhone and no other IOS devices and this issue happens even when I initiate a new conversation.
    I have logged it with Apple feedback anyway so will see if anything comes of it. Very frustrating.
     
  10. Pracht macrumors member

    Joined:
    Jul 22, 2010
    #10
    Go to the top of the conversation, and hit "Contact >". What is highlighted in baby blue?

    If it is the phone number, it should drop back to SMS when it can.

    However, if it is the email address, it appears (I am not certain though) that it does not.

    I guess :)o) that if you're sending to an email address, iMessage will ignore everything else, perhaps to avoid a synchronization issue in the event that the person does have an iPad also and the conversation synced to both. Obviously the iPad wouldn't get the SMSs
     
  11. Donka thread starter macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #11
    Thanks, I'll give this a try on the next conversation - I have deleted the last one. Incidentally, I sent a message to my other half yesterday afternoon while I was in a meeting. I checked my iPhone after work and it said it had not been delivered. I hit resend and then I met her and she said I sent the message twice - once at 3.30pm when the original message said it had failed and then after 5pm when I resent it. Definitely an issue there.
     

Share This Page