iMessage/FaceTime Activation Failed

Discussion in 'iOS 9' started by jjk454ss, Sep 20, 2015.

  1. jjk454ss macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #1
    im sure this is posted, but my search words are too genaric to find anything. I can't get iMessage to activate on a new iPad Mini or my iPhone since I logged out trying to resolve the issue. It keeps saying Activation Failed or an Error Occured.

    Time is set automatically, tried a restore, tried logging out all devices, tried waiting 24 hours, tried Wifi, tried Cellular.

    Any help would be greatly appreciated:)
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Under Settings > Messages > Send & Receive, is your main Apple email address showing? If not, input it and see if you can get activated.
     
  3. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #3
    There is no email address now, it won't let me add it. I've tried @mac.com, @me.com, and @icloud.com just in case. Same error with all 3
     
  4. mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #4
    just a shot in the dark - have you tried to login to iCloud via web browser / safari to make sure the apple ID and password are good?
    https://www.icloud.com

    If that worked ok - did you try to reset the phone or ipad?
     
  5. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #5
    Yeah, good suggestion though. I can get on the website, check my email, photos and reminders and everything syncs ok. It's just iMessage and FaceTime
     
  6. merc-tt macrumors member

    Joined:
    Jan 1, 2015
    #6
    Easy fix. Turn both off in the settings. Restart your phone and turn them back on.
     
  7. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #7
    I wish it were that easy. I've done this, I've turned off then on, hard reset. Nothing so far
     
  8. mikzn macrumors 6502

    mikzn

    Joined:
    Sep 2, 2013
    Location:
    Vancouver
    #8
    you have probably done this - but just in case - in the face time settings - did you check off all the accounts that you want connected? emails, phone etc.
     
  9. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #9
    Yeah. Thanks for the idea. I never use FaceTime, it's been disabled anyway. But I just turned it on on my phone to see and just my phone number appears. If I try to add my email same error comes up.

    [​IMG]
     
  10. Solver macrumors 6502a

    Joined:
    Jan 6, 2004
    Location:
    Cupertino, CA
    #10
    It is possible that your Apple ID or iCloud ID is secretly asking you to agree to new terms of service?
    This is supposed to happen automatically but sometimes it does not.
    Do you have two–factor authentication enabled?
     
  11. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #11
    That's certainly possible, although I use my iPhone and ipad daily, and no issues until I tried using this new ipad. I did not have two-factor authentication enabled, but during all this I did turn it on. However it's making me wait 3 days to set it up:(.

    Now I found something maybe. I decided to reset my password. I first changed it on my MacBook through the website. Then my ipad and my iPhone still would only accept my old pwd. I tried a couple times on different devices and same thing, it was like it wasn't updating accross devices, like they weren't communicating with the main server. I decided to go to Manage My Apple ID website and change it to something completely different, I was leaving it similar. Now on my iPhone and my ipad when I go to add the new pwd in Settings it just been the spinning indicator like it's trying, but it's been a long time and still nothing.
     
  12. JoeyD74 macrumors 6502

    Joined:
    Oct 31, 2014
    #12
    Im having the same issue on my iPhone 6. When I try to turn it on it tries to verify until it says can't connect. It also makes the battery very hot.
     
  13. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #13
    I fixed this by turning iMessage off, logging out of iCloud, then doing a "erase network settings" when the phone comes back on don't log onto your wifi, go into FaceTime not iMessage activate FaceTime then go and activate iMessage. And it should now work, worked for my iPhone 5s and iPad
     
  14. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #14
    Darn it, I was hoping this would work. But still the same stupid error.

    Now this still might not fix this, but I've been wanting to combine my iCloud account with the gmail is use for iTunes/App Store. I've saved my iWork docs and exported my Contacts and Calendars. People don't use my iCloud email for anything, so that's not a problem to use a different one. My issue I can think of is my iCloud Photo Library. My computer was stolen, so that's all my photos. How can I transfer my entire photo library to my other Apple ID, the gmail one? I don't have a super fast Internet connection to just download them, but I'm thinking that's my only way?
     
  15. Solver macrumors 6502a

    Joined:
    Jan 6, 2004
    Location:
    Cupertino, CA
    #15
    You could try buying some random free software to check out your Apple ID and any possible new terms of service. It seems like you are currently in limbo with two-factor authentication. I once had your problem way earlier and it was related to that.
     
  16. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #16
    Afraid so. Idk this worked for me, I can't see but it did mention to remove any numbers, or emails under iMessage before logging out? Sorry was cooking dinner and trying to type this also you may try to throw a hard reset in and as before make sure you don't enable wifi just strictly use your data til it'd activated
     
  17. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #17
    I thought you had figured it out, I tried this and it did tell me I had to agree to the new t&c, but even after agreeing it's still not working.
     
  18. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #18
    It didn't ask to remove anything. I never use FaceTime so I don't think any email addresses were in there anyway. Maybe I'll try this again and do the hard reset just in case.
     
  19. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #19
    FaceTime is usually enabled if iMessage is, to "trick" it I unchecked all emails under iMessage and FaceTime I then turned iMessage and FaceTime off, also logged out of iCloud, i went into wifi and forgot my network, then did a hard reset, then I did a reset network settings, then I went and enabled iMessage and it activated.
     
  20. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #20
    I'm trying these exact steps right now. We will see;)
     
  21. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #21
    Wish you the best!
     
  22. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #22
    Still not working. Hopefully we are on the same page here, I think I might not have been real clear. iMessage is working on my iPhone, but only with my phone number. This all started because I want it working on my new ipad. I can't add my phone number or email to my ipad, and I can't add my email on iPhone(only iMessage for my phone number).
     
  23. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #23
    Hmm, pm me and I'll give u access to a old account see if it lets u do it if so then you know it's something to do with your Apple ID, have you updated the terms and conditions? I don't use my Apple ID for iMessage sorry..
     
  24. jjk454ss thread starter macrumors 601

    jjk454ss

    Joined:
    Jul 10, 2008
    #24
    I don't even care about the email addresses, I just want iMessage to work on my ipad with my phone number. But I think I need my iCloud ID to work to make that work.
     
  25. blassley macrumors member

    blassley

    Joined:
    Sep 20, 2015
    #25
    Dumb question but your iPad is wifi+cellular data?
     

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