iPhone 7(+) iMessage not downloading pictures

Ferc Kast

macrumors 6502
Original poster
Sep 26, 2012
289
171
Ohio, USA
last night, I sent my mom a picture via iMessage and it didn’t go through on her end. It’s stuck on “Downloading”. I checked our WiFi when I got home to see if that was the issue, but it wasn’t. And Apple’s services page seems to indicate that everything’s working. Any ideas how to resolve this?

013E4F94-8B14-4E87-B380-DF0C04D188FB.jpeg
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,929
Jacksonville, Florida
Is the image you are trying to send to your mother on your iPhone?

If so, why are we seeing "downloading" on your phone, or is the above a picture of your mom's phone?
 
Last edited:

Ferc Kast

macrumors 6502
Original poster
Sep 26, 2012
289
171
Ohio, USA
Is the image you are trying to send to your mother on your iPhone?

If so, why are we seeing "downloading" on your phone, or is the above a picture of your mom's phone?
Yes, it shows on both my iPhone and iPad. Which reminds me I also forgot to mention in the OP that it doesn’t show on her iPad either.

And, the above picture is of her phone.
If you do a hard reset of your Mum's iPhone, does the download on your Mum's phone complete?
I didn’t try a hard reset yet, but I had tried powering it off and back on last night with no change.
 

ivanwi11iams

macrumors 68000
Nov 30, 2014
1,707
1,037
Somewhere on Earth
Curious, if you send her a NEW iMessage (no image), does she receive it?
Based on the above, if you then send her a NEW image (not the same image as before; and hopefully a smaller image), does she receive that one?

Rather odd this...