iMessage only sends to iCloud email (Apple ID) and not mobile number

Discussion in 'iPhone' started by SSD-GUY, Nov 10, 2015.

  1. SSD-GUY macrumors 6502a

    Sep 20, 2012
    London, UK
    Hi all

    Bought my mum a new iPhone 5S from Apple. Have tried everything, restored as new and reset network settings but still have a weird problem with imessage.

    When sending her an iMessage from my iPhone, it will only go to her phone if I message her icloud address (Apple ID). If I message her mobile number, the send button is blue and the message sends but it never says delivered. Sometimes rarely an odd message or 2 get through.

    Both the mobile number and email address are selected in "send and receive" settings of iMessage.
    Anyone have any ideas?
  2. Azzin macrumors 601


    Jun 23, 2010
    London, England.
    Uptick her iCloud address and see what happens.

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