First of all, Apple, your support is terrible terrible terrible. You would think over $600 would buy me the convenience to actually speak with someone WITHOUT having to pay for it! A $1.99 loaf of bread has better customer support than you do! My GF's iPhone 4s was stolen last week. Her new phone came in (Moto X). One catch: she can't receive text messages from anyone that has an iPhone. Since the phone was stolen, she didn't get the option to turn it off under settings. I saw online that removing the device from your support profile will sometimes work. I did that. She's still not receiving text message from me (iPhone 5). What do I need to do?