iMessage Stuck "On" On Stolen Phone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by st3mpy2, Jan 22, 2014.

  1. st3mpy2 macrumors newbie

    Jan 22, 2014
    First of all, Apple, your support is terrible terrible terrible. You would think over $600 would buy me the convenience to actually speak with someone WITHOUT having to pay for it! A $1.99 loaf of bread has better customer support than you do!

    My GF's iPhone 4s was stolen last week. Her new phone came in (Moto X). One catch: she can't receive text messages from anyone that has an iPhone. Since the phone was stolen, she didn't get the option to turn it off under settings.

    I saw online that removing the device from your support profile will sometimes work. I did that. She's still not receiving text message from me (iPhone 5).

    What do I need to do?
  2. mdear macrumors newbie

    Jan 22, 2014
    As far as I am aware only Apple can deactivate iMessage without the device itself. They will provide support on this, you may have to request to speak to a senior technician when you phone up and there may be a few hoops to jump through, but they will do it.
  3. st3mpy2 thread starter macrumors newbie

    Jan 22, 2014
    Thanks for trying to help.

    I've called and all I get is "I'm sorry, I can't help you unless you agree to pay $19".

    Looks like I'll be replacing my iPhone with an Android myself when the time comes. I can't accept that *********.
  4. markyr17 macrumors 65816


    Apr 8, 2010
    You need to request an exception under the pretense that there is a problem with their services. Be persistent and you will get what you need.
  5. mdear macrumors newbie

    Jan 22, 2014
    Call them back and demand to speak to a senior advisor. They will sort it out though as I said there may be few hoops to jump through.

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