iMessage Stuck "On" On Stolen Phone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by st3mpy2, Jan 22, 2014.

  1. st3mpy2 macrumors newbie

    Joined:
    Jan 22, 2014
    #1
    First of all, Apple, your support is terrible terrible terrible. You would think over $600 would buy me the convenience to actually speak with someone WITHOUT having to pay for it! A $1.99 loaf of bread has better customer support than you do!

    My GF's iPhone 4s was stolen last week. Her new phone came in (Moto X). One catch: she can't receive text messages from anyone that has an iPhone. Since the phone was stolen, she didn't get the option to turn it off under settings.

    I saw online that removing the device from your support profile will sometimes work. I did that. She's still not receiving text message from me (iPhone 5).

    What do I need to do?
     
  2. mdear macrumors newbie

    Joined:
    Jan 22, 2014
    #2
    As far as I am aware only Apple can deactivate iMessage without the device itself. They will provide support on this, you may have to request to speak to a senior technician when you phone up and there may be a few hoops to jump through, but they will do it.
     
  3. st3mpy2 thread starter macrumors newbie

    Joined:
    Jan 22, 2014
    #3
    Thanks for trying to help.

    I've called and all I get is "I'm sorry, I can't help you unless you agree to pay $19".

    Looks like I'll be replacing my iPhone with an Android myself when the time comes. I can't accept that *********.
     
  4. markyr17 macrumors 65816

    markyr17

    Joined:
    Apr 8, 2010
    #4
    You need to request an exception under the pretense that there is a problem with their services. Be persistent and you will get what you need.
     
  5. mdear macrumors newbie

    Joined:
    Jan 22, 2014
    #5
    Call them back and demand to speak to a senior advisor. They will sort it out though as I said there may be few hoops to jump through.
     

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