In for repair... trackpad + 'N' Key

Discussion in 'MacBook Pro' started by Trepex, Aug 18, 2007.

  1. Trepex macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #1
    I've been unimpressed with my trackpad from day one. It's really loose and has a secondary click to it. My GF's new SR MBP had a really sturdy one, so I had a good comparison there. Lately I noticed my N key wasn't seated properly and it has been getting worse over the past couple of days, to a point where it now often wouldn't function properly every couple of presses.

    Problem is that I live in Ottawa Canada and we have no Apple store here. I didn't want to ship my lappy back to Apple so I had been living with the problems... until...

    I discovered these guys called TheMacGroup, in Ottawa. They are an authorized reseller, have authorized repair people, and I called them up to find out that yep they service machines bought elsewhere which are covered by AppleCare!!!

    Anywho, I just got back from taking it in. The guy put a finger on either side of the button, felt the rocker effect and saw how loose it was, "yeah that's not right. Is it under warranty?" Me: "Yep, only a month old." Him: "Wow, okay we'll order a new top for it and get it fixed right up." He then explained to me that the entire top is replaced in the MBPs unlike the PBs and that my funky N key on the keyboard would be fixed by consequence, when they replaced the whole top.

    Yay Apple, and yay TheMacGroup!!! I should have it back by Wednesday :)

    For those having problems with their trackpad buttons, the repair guy told me that if it's under warranty it's definitely worth getting it replaced because it's definitely a minority with buttons like that and it's not right. He said if you're out of warranty, really give it a second thought because you can't just replace the pad, but in fact replace the entire top, thus costing yourself quite a bit of bling...
     
  2. vicious7 macrumors 6502a

    vicious7

    Joined:
    Jul 16, 2007
    Location:
    Jacked into the net...
    #2
    The nation's capital does not have an Apple Store? Blasphemy!!! :D

    Good luck with the fix. I wonder if there's a MacGroup in T-dot?
     
  3. Trepex thread starter macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #3
    I know, it'd ridiculous that there isn't an Apple Store here! That said, these folks seem really great. I was talking to the repair guy himself and he seemed really knowledgeable and friendly. Generally "repair guy" and "friendly" aren't synonymous... :\
     
  4. Tom McMahon macrumors member

    Joined:
    Aug 1, 2007
    Location:
    Orlando, Florida
    #4
    Yup, just over $400 to replace the top panel and keyboard. Definately not cheep.
     
  5. DA-Steve macrumors regular

    Joined:
    Jan 2, 2007
    Location:
    Adelaide Australia
    #5
    amongst ALOT of other issues my "D" key has started playing up, it sits really low compared to the other keys.
     
  6. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #6
    Glad you found a repair shop! Let us know how it turns out. They sound very nice.
     
  7. persep macrumors member

    Joined:
    Sep 12, 2006
    Location:
    Spain
    #7
    I had a very hard track pad button on my PB 15 and they also had to change the whole top, but they didn't change the keyboard
     
  8. Trepex thread starter macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #8
    Yeah but I guess now even the KB is set in the top. Interesting that Apple went that way...
     
  9. WillJS macrumors 65816

    WillJS

    Joined:
    Jan 6, 2007
    #9
    can you elaborate on your trackpad button? Mine when pressed a little has a metallic noise to of before you actually click it. Not a big problem, but since the nearest apple store is an hour away, I'll wait to see a genious. If it is the same problem I might take it in.
     
  10. Trepex thread starter macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #10
    Exactly the same problem. Apparently it's generally an issue if the button itself isn't perfectly shaped and can rock back and forth. If the button lies perfectly flat, then it comes flush with the actual switch mechanism and there is no initial click sound as it makes contact with the switch, before the clicking of the switch itself.

    The techie I spoke to said it's not an 'accepted' flaw and it shouldn't be like that. Should be easy to get the top of your own MBP replaced for the same reason, at any point that its under warranty. I noticed the issue on day 1 but waited until it was convenient for me to go in. That said, the earlier you go, the more likely your success if you end up having to deal with an Apple Store jackass...
     
  11. WillJS macrumors 65816

    WillJS

    Joined:
    Jan 6, 2007
    #11
    *schedule's appointment*

    Thanks, I'll get it looked at. :)
     
  12. Trepex thread starter macrumors 6502a

    Trepex

    Joined:
    Apr 5, 2007
    Location:
    Ottawa, Canada
    #12
    Update: 6 days and waiting.

    Just called the shop and I guess it looks like the repair guy hasn't had a chance to take care of my MBP. They were good enough to pass me his email addy and said to contact him directly.

    Oh well. At this point I'm still better off than had I shipped it off to an Apple repair depot.

    I miss my baby! :(
     

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