I took my rMBP in to be repaired for my keys falling off (strange), and they had to replace the top case (can't complain). When I talked with the genius, he told me that they had the part in stock, so I happily handed over my mac to be repaired. He said it could take 3-5 days. On day 5, I'd heard nothing, so I called the store. I was informed that they were waiting on the part and had received it that morning, the repair should be completed that night. On the morning of day 6, they called to let me know it was ready for pickup. I use my computer for work, and was out of it for days longer than expected. I was led to believe that they had the part at the time that I dropped it off, when in fact I could have used my computer until they actually got it in. With that being said, I don't want to be a pain to the geniuses or the store management. I definitely don't want to get the genius who helped me in trouble for quoting me incorrectly (he was super helpful with the case and setting up the repair). Any recommendations on how to file a complaint? Pretty frustrating situation that definitely messed with my ability to work this week. Although he quoted me 3-5 days, he presented the timeframe to me as more of a technicality, and I certainly wasn't expecting to wait 6 days. Any thoughts/experience on the best way to proceed? Thanks!