ncarnall

macrumors member
Original poster
Jul 18, 2011
64
0
I have had a Incase case fitted since new, one of the bottom clips soon broke and I got a free replacement from Incase which was good as it cost nearly £50 from Apple store. Well now the replacement has also broken a clip off, do you think they'll replace it again or refund me? or should I go back to Apple store?
 

LAS.mac

macrumors 6502
May 6, 2009
363
0
Mexico
I have had a Incase case fitted since new, one of the bottom clips soon broke and I got a free replacement from Incase which was good as it cost nearly £50 from Apple store. Well now the replacement has also broken a clip off, do you think they'll replace it again or refund me? or should I go back to Apple store?

I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...
 

ncarnall

macrumors member
Original poster
Jul 18, 2011
64
0
I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...

The clip is a moulded on parts, so will need a whole replacement bottom.
 

aeboi

macrumors 65816
Sep 20, 2009
1,094
0
Bay Area
If it's past the return window, it's up to Incase, apple won't do anything.
 
Last edited:

doktordoris

macrumors 6502a
Mar 14, 2009
532
1
I don't think Apple Store will be of any help on third part accessories.
I'd write Incase kindly ask for a clip. Maybe offer to buy a couple since they broke somewhat often...

If apple sold the item, the sale contract is with them. not with the manufacturers, so if the item is faulty it is apples fault. in the uk at least. I get so mad when people buy an item, an xbox 360 say, and when it goes wrong the shop says tell Microsoft, nothing to do with us. The contract is with the person who sells the goods, not the people who made it.
 

ncarnall

macrumors member
Original poster
Jul 18, 2011
64
0
Incase were excellent and have sent another replacement cover. No hassle at all.
 
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