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Incase iPhone 3G slider case: almost impossible to get off?

WillJS

WillJS

macrumors 65816
Original poster
Jan 6, 2007
1,068
1
Does anyone with the Incase slider have an almost impossible time getting the case off of the phone? I've been working it awhile and just got the bottom part off, still working on the top. Is there some method to use that I'm not that makes the case come off? I mean, I know it is suppose to stay on.. but this is just ridiculous.
 
WillJS said:
Does anyone with the Incase slider have an almost impossible time getting the case off of the phone? I've been working it awhile and just got the bottom part off, still working on the top. Is there some method to use that I'm not that makes the case come off? I mean, I know it is suppose to stay on.. but this is just ridiculous.
Click to expand...

You sure the box says 3g?

Tip, get some cellophane tape. Stick it on the back of the bottom slider. Pull gently and it will start to come off. From there pull it out. If it slips off, use two strips. You can do the same on the iPhone to pull it out. Stick it on the back.
 
slapppy said:
You sure the box says 3g?
Click to expand...

Positive, also bought from Incase's online store.

slapppy said:
Tip, get some cellophane tape. Stick it on the back of the bottom slider. Pull gently and it will start to come off. From there pull it out. If it slips off, use two strips. You can do the same on the iPhone to pull it out. Stick it on the back.
Click to expand...

Thanks for the tip, off to try it now. :)
 
It's True!

It's true. I purchased a White Incase Slider. I put it on my phone (which was difficult to get on in the first place..) I went to a resturuant to eat and just didn't like how bulky it made my iPhone look. I tried taking it off and it was stuck! It took me and my friend a good chunk of time to take it off. What I ended up doing was just bending it apart to take it off. I returned it immediately and purchased the clear air jacket. Will be returning that too..I guess i'm not meant to have a case.

I waited a long time for this case too..bummer.
 
There is a new version of the White Slider now

Just to let you know, the original Incase slider for the 3G in white that shipped to stores was defective. Many people bought it and put it on their phones and then could not get them off at all. There are some reports of people even breaking them off their phones to get it off. I had this problem as well with mine although not as severe. I can get it off, but have to pull at the sides to "stretch it out" before it will slide off like it should. I called Incase CS about this yesterday and they told me that they are aware of the problem. The specks that they used to make the first batch was off slightly. As soon as they found out about the problem, they remade it with the new, correct specks. They now have the "new batch" ready to ship and have started to ship it out to stores as well.

Incase CS is really helpful. They offered to send me a new one at no charge to me. You DO NOT have to send them back the old one. You even get to pick your color if you decide you would rather have the black one. I will get mine the end of the week. Now i will have 2, albeit one that fits kinda too tight. :)

PS. There are no known issues with fit for the black one. I had this before I got the white and it fit fine. Great case, just did not like the matte finish as much.
 
Ok so the white incase slider today at the Apple store in SoHo. I put it on and now I simply CANNOT get it off. I've not been able to even make the top piece budge. The bottom part slides off with some effort, but the top piece is just plain stuck. I plan on running back to the Apple store tomorrow to get their help in getting it off and a refund. Which really sucks because this case rocks! I just really want to be able to... you know... take it off if I want to :p
 
Evman101 said:
Ok so the white incase slider today at the Apple store in SoHo. I put it on and now I simply CANNOT get it off. I've not been able to even make the top piece budge. The bottom part slides off with some effort, but the top piece is just plain stuck. I plan on running back to the Apple store tomorrow to get their help in getting it off and a refund. Which really sucks because this case rocks! I just really want to be able to... you know... take it off if I want to :p
Click to expand...

See my above post and call up Incase if you want to get the new designed one.
 
fishmd said:
See my above post and call up Incase if you want to get the new designed one.
Click to expand...

I might just do that. Problem is I really don't want to have to wait the several days for it to ship. I don't like leaving my phone unprotected for that long. But of course, I still have the problem of the current case being stuck on the phone. I have no idea how to get it off by myself which was why I was planning on visiting the apple store again unless there's another easy way to get it off without cellophane tape lol.
 
A rep from Incase told me on the phone yesterday, that a small percentage of iPhones (2%) were manufactured 2MM larger in size. Incase has created a small amount of larger cases they will replace yours with, if you have the larger phone. You can't buy it in the store, but they will send one to you as a replacement if you have the issue of the case not coming off. Call the customer support number, and tell them your case is impossible to remove, and they will give you all the info.

The Rep I spoke to was named "Gonzo." No joke.
 
pissed... really pissed..

guys right now i'm so pissed at incase slider. it has already scratch my brand new iphone 3g and i really want to take it off, but the damn slider won't get off!!!

gosh i really don't know what else to do now..

can any of u guys give me an idea?

i really wanna take it all off. don't ever wanna see the stupid casing again. i better off with cheapish silicone cases instead of this overpriced product.



any help would be deeply appreciated.

thanks..
 
Though I'm happy with the looks of the slider, it REALLY sux that it takes me lots and lots of effort and a great deal of time to take it off. Guess I'm going to get one on the "new ones"...
 
Ok, so I've now sent incase 2 emails regarding this subject, and requesting a new case. I haven't gotten any response back and it's been a week. Do they really get that many problematic emails that they haven't gotten back to me yet or are they just... sucking at customer service?
 
Don't bother emailing them. They never responded to me, so I called and had a replacement case sent out in about 5 minutes. Their phone support is great, their email support sucks (which I don't understand).
 
I called last night and was told to file a claim on their site, and they'd send me a new one and to disregard all return info, because I could keep the one I have too.
 
finally take the slider case off.. with my brother's help he held the side clip, put some leverage on the back, and then i pulled off the phone. i decided to throw away the slider case and never ever wanted to recommend anyone again to buy this case.

the customer support sucks big time! imho the best protective case out there is the iskin revo 2 or simply just the invisible shield for the whole body protection.
 
incase slider solution!

if you take a pencil and, using the eraser end, push on the headphone jack while holding the sides of the case, your iphone should come out without much effort
 
I purchased the white Incase Slider 3G a few days ago, and tried it on yesterday. Then decided to see how easy it would be to take it off. Now keep in mind putting it on, wasn't as smooth as some ppl I have seen put it on. Like in the Youtube vids.

The bottom cap wasn't too much of a struggle to take off. However the top part was tough! It took my nearly 3 hrs to take the dam thing off,. While I was trying to take it off, I was reading this thread. But in the end I finally got it off, with no scratches, atleast none that are clearly visible.

I mean seriously why can't Incase make one that can accomodate all sizes?
Someone a couple posts up mentioned they shipped out new "improved versions" ? or do I have to call them up and tell them to ship me one of there new impoved ones? I live in Canada, so I'm guessing maybe the new batch is not here yet?

Is there something on the box that indicates that its the new improved versions? serial number we should be looking for.

Aside from the problem of not being able to take it off smoothly, it did feel pretty sturdy and solid. I guess I'm using my Agent 18 Clearshield, until Incase ships out the new versions. I asked one of the employees @ the Apple store, and they have no clue as to what I was talking about. Just told me they're all the same.
 
@PSiBeR:

Sounds like something I'd just take up individually with Incase, rather than try to speculate whether it's a new model or not. From what I understand from these boards, one version is just millimeters different than the other. It's too hard to know whether you have a revised version or not, especially since we don't know when places started stocking them. You could have bought from the first shipment of sliders, or the 99th, just no way to tell.

I'm in the process of getting mine replaced, otherwise I'd try to help out some more (product numbers, identifying factors on the packaging, etc.)
 
I am getting a new one (spoke with Linda) and it should be the revised version. If it helps I'll post any numbers if they matter. I am also selling it so....just a replacement and now I'm on to Switcheasy.


;)
 
Warning. Just was at Apple store and Genius Bar put the case on and then could not remove it. This case is impossiable to remove.
 
For those who care to know, I do have a new Incase slider (white). I got it as a replacement directly from Incase as the first one I had was almost impossible to get off.

I no longer have the box from my original one so I cannot compare the product numbers etc., but I will post what I have from the new box.

UPC code is CL59056
Bar code is 5045090567

Other than that, and from what I remember from my first box, they look identical. I just know that with the new one, it slides on and off my white iphone easily and I have no problems with it at all.

By the way, I may be selling it for a good price. I have never used it other than to put it on my phone to make sure it does not get stuck. It is mint and essentially still in the box. I just do not really need it since I bought into the switcheasy camp while waiting for my replacement slider from incase. PM me if interested. :)
 
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