Incase Orders

Discussion in 'Mac Accessories' started by rbalkun, Dec 1, 2016.

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  1. rbalkun macrumors member

    rbalkun

    Joined:
    Apr 29, 2015
    #1
    Has anyone ordered from Incase recently? I made a Black Friday order to only get an email yesterday saying that I need to call to verify order information within 48 hours or they will cancel my order. They say I HAVE TO CALL! I tried calling yesterday and got busy signals for an hour before I got through, then waited for almost two hours on hold until they closed. Today I called and waited on hold for around 30 minutes until I got a message saying I had reached their after hours line and to leave a message (definitely during their business hours) and their mailbox was full.

    I have never had such a bad experience trying to get help on an order and I was wondering if anyone else is having a similar experience. I feel like they are doing this just do get out of filling orders with their Black Friday discount.
     
  2. gonbry macrumors newbie

    gonbry

    Joined:
    Oct 1, 2014
    Location:
    Los Angeles, CA
    #2
    Ah, that's no fun, sorry to hear. I ordered 2 sleeves on Black Friday... I got a "shipped" notice on 11/24 and received my order on 11/30, without any issues.

    I hope you get through!
     
  3. igetit macrumors member

    igetit

    Joined:
    Oct 22, 2005
    Location:
    Snoqualmie, WA
    #3
    I had the exact same experience, my order ended getting canceled since I could not get through anyone on the phone in time. Well, probably won't affect InCase but I got to keep my money. I also wasn't sure the ICON sleeve I ordered would have fit my new MB Pro 13 TB anyway...
     
  4. Man on the moon macrumors regular

    Joined:
    Jun 7, 2010
    Location:
    Los Angeles
    #4
    Ordered a few things at that 50% off store wide and received today.

    I actually like how these all come individually wrapped.
     

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