Incase Orders

Discussion in 'Mac Accessories' started by rbalkun, Dec 1, 2016.

  1. rbalkun macrumors member


    Apr 29, 2015
    Has anyone ordered from Incase recently? I made a Black Friday order to only get an email yesterday saying that I need to call to verify order information within 48 hours or they will cancel my order. They say I HAVE TO CALL! I tried calling yesterday and got busy signals for an hour before I got through, then waited for almost two hours on hold until they closed. Today I called and waited on hold for around 30 minutes until I got a message saying I had reached their after hours line and to leave a message (definitely during their business hours) and their mailbox was full.

    I have never had such a bad experience trying to get help on an order and I was wondering if anyone else is having a similar experience. I feel like they are doing this just do get out of filling orders with their Black Friday discount.
  2. gonbry macrumors newbie


    Oct 1, 2014
    Los Angeles, CA
    Ah, that's no fun, sorry to hear. I ordered 2 sleeves on Black Friday... I got a "shipped" notice on 11/24 and received my order on 11/30, without any issues.

    I hope you get through!
  3. igetit macrumors member


    Oct 22, 2005
    Snoqualmie, WA
    I had the exact same experience, my order ended getting canceled since I could not get through anyone on the phone in time. Well, probably won't affect InCase but I got to keep my money. I also wasn't sure the ICON sleeve I ordered would have fit my new MB Pro 13 TB anyway...
  4. Man on the moon macrumors regular

    Jun 7, 2010
    Los Angeles
    Ordered a few things at that 50% off store wide and received today.

    I actually like how these all come individually wrapped.

Share This Page