Hello Enthusiast - I purchased a black incase protective cover on iDay (first day of iPhone introduced). After about 2-3 weeks of use, The protective cover became stretched and loose over time. A history on it, I took off the cover maybe once before to clean the phone within my usage of the cover. When I took it off one day, I noticed it had SCRATCHED my chrome bezel like no tomorrow! I guess dust and pocket dirt gets stuck in the rubber and it moves/rubs around causing it to scratch. Ever since that incident in the summer, I never used the case again. Upon recently I was searching the www.goincase.com and saw a section on warranty. I filled out a claim, took a picture, and received an email within one week. I got to choose any colour I wanted as well! Let me tell you, the generation 2 protect. cover is made of SO MUCH MORE BETTER QUALITY than the gen. 1. The case is a bit smaller to put on the phone and it is made really hard! Meaning the corners on this thing are thick and not flimsy at all. If you iPhone users are interested in a grippy case, than I'd definitely purchase one of these covers as it is made much better quality. Great company with great customer service. I'd definitely buy from them again!