InCase Slider for Iphone 4 **Cracked **

Discussion in 'iPhone Accessories' started by Doc750, Sep 8, 2010.

  1. Doc750 macrumors 6502a

    Joined:
    Aug 11, 2010
    #1
    I noticed that the plastic on this one was definitely thinner then the one on the 3G s, especially in the corners. The other day I noticed that it is now cracked. No scratches on the phone, no dents, etc. I never dropped the phone.
    Phone is always either in my front coat pocket, or in pants front packet, when not in use.

    So $30 for a case, that cracked within a few weeks.


    [​IMG]

    Uploaded with ImageShack.us

    I did send them an email asking them for a replacement. Well see what they say. In the meantime, I'll be using the free case from apple, and be on the look out for a new one.
     
  2. PittsDriver macrumors 6502a

    PittsDriver

    Joined:
    Jun 30, 2010
    #2
    That looks a bit odd, things don't just crack out of the blue... Incase will replace it though.
     
  3. QuarterSwede macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #3
    I had this happen twice for my 1st gen iPhone Incase case. I don't think they tested them for stress fractures honestly. Mine would get a hairline crack from the headphone jack to the display just by being in my pocket.

    I'll admit that Incase has fantastic customer service though. I had no problem getting someone one the phone quickly and had a replacement case shipped for free to me. I didn't even have to ship the old case back. All I was required to do was snap a photo and email it to them.
     
  4. Doc750 thread starter macrumors 6502a

    Joined:
    Aug 11, 2010
    #4
    Ok I'm glad to hear Incase has good customer service. Thanks
     
  5. M3LCHOR macrumors newbie

    M3LCHOR

    Joined:
    Jun 29, 2010
    #5
    same thing happen to me today. :( I didn't even know it was there till today. I just emailed them but no answer yet.
     
  6. Doc750 thread starter macrumors 6502a

    Joined:
    Aug 11, 2010
    #6
    I finally just gave them a call last night with my order number. Rep on the phone said to ship them the old case, and then they will decide what to do. (ie refund, exchange, or tell me I'm SOL). So now another $10 to ship it back to them.

    When I had an issue with my otterbox on the blackberry, they sent out a replacement case, with an enclosed shipping label for the old one. This is not what I was expecting to hear.

    Don't know what they're really going to do with a returned broken case either.
     

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