Incase Slider replacement

[benflick]

A week ago I emailed Incase customer support about a cracked Incase slider that I have. I got a reply today and it says:

Return Auth.
Date RMA#
3/18/2009 RMA22562

Customer Return To

(My address, blocked for my privacy)

Cincinnati OH 45248

United States Incase Returns
Incase Designs Corp.
15751 Tapia Street
Baldwin Park CA 91706
United States


Customer Ref. Est. Ship Date EDI B/L SCAC Code Shipment Lbs
Incase Warranty Issue 3/18/2009 No


Item Code Apple Code Qty Description Unit Price Amount Tax Harmonized Code Origin Country UPC
CL59056 TS606LL/A 1 Incase Slider Case for iPhone 3G - White (gloss) 0.00 0.00 Yes 3926.90.9980 China 650450905679
Total $0.00


Write RMA# on top of box and enclose RMA Form!


Product not found to be defective is subject to a 15% restocking fee. Allow 3 weeks for replacement/credit. Contact 626-338-6400 after that time.

Looking at the email, what do you think it means? What do I do now, send
mine in?
Has anyone here had a replacement with Incase that can help me?

Sorry if this is obvious, but I don't really deal with returns often, so I don't know what to do. Thanks guys.

 

[asuandy]

Based on this line, "Write RMA# on top of box and enclose RMA Form!," I would say you need to box it up and send it back. It looks like they left off the "body" of the message for some reason.

 

[benflick]

That's what I was thinking.

UPDATE:
I received another email an hour ago. Here it is:

Sales Order
Date Order #
3/18/2009 130354

15751 Tapia St.
Irwindale CA 91706
United States
Bill To Ship To

United States
Terms PO # Ship Via FOB Est. Ship Date Tracking Numbers
rma22562 UPS Ground (Cont'l U.S. Only)
EDI B/L SCAC Code Shipment Lbs
No
Item Code Quantity Description Rate Amount Cust Code Harmonized Code Origin Country UPC
CL59056 1 Incase Slider Case for iPhone 3G - White (gloss) 0.00 0.00 TS606LL/A
Shipping Cost (UPS Ground (Cont'l U.S. Only)) 0.00
Total $0.00
It's been a pleasure working with you!

So I guess this means I am getting a replacement afterall. However, I am concerned with the lack of tracking number. Do you think they will send that info later?

 

[teenwith3i]

Did you ever get your case? Did you have to send the case in before they sent you out a knew one? Sorry, to reopen such an old thread, just curious.

 

[benflick]

Yeah, Incase has a great replacement policy. I had to take a picture of the broken case, and sent a form off to them. Within two or three weeks, a box came with a new case, a cleaning cloth and protective sock.