Incase Slider replacement

Discussion in 'iPhone Accessories' started by benflick, Mar 18, 2009.

  1. benflick macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #1
    A week ago I emailed Incase customer support about a cracked Incase slider that I have. I got a reply today and it says:

    Return Auth.
    Date RMA#
    3/18/2009 RMA22562






    Looking at the email, what do you think it means? What do I do now, send
    mine in?
    Has anyone here had a replacement with Incase that can help me?

    Sorry if this is obvious, but I don't really deal with returns often, so I don't know what to do.:eek: Thanks guys.
     
  2. asuandy macrumors member

    asuandy

    Joined:
    Aug 26, 2007
    Location:
    Phoenix, AZ
    #2
    Based on this line, "Write RMA# on top of box and enclose RMA Form!," I would say you need to box it up and send it back. It looks like they left off the "body" of the message for some reason.
     
  3. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #3
    That's what I was thinking.

    UPDATE:
    I received another email an hour ago. Here it is:
    So I guess this means I am getting a replacement afterall. However, I am concerned with the lack of tracking number. Do you think they will send that info later?
     
  4. teenwith3i macrumors newbie

    Joined:
    Jul 20, 2010
    #4
    Did you ever get your case? Did you have to send the case in before they sent you out a knew one? Sorry, to reopen such an old thread, just curious.
     
  5. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #5
    Yeah, Incase has a great replacement policy. I had to take a picture of the broken case, and sent a form off to them. Within two or three weeks, a box came with a new case, a cleaning cloth and protective sock.
     

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