A week ago I emailed Incase customer support about a cracked Incase slider that I have. I got a reply today and it says: Return Auth. Date RMA# 3/18/2009 RMA22562 Looking at the email, what do you think it means? What do I do now, send mine in? Has anyone here had a replacement with Incase that can help me? Sorry if this is obvious, but I don't really deal with returns often, so I don't know what to do. Thanks guys.