Yes it's a nice case, but it seems folks go to test the sleep/wake function confirm that it isn't working then go on a rant about how the case sucks. Funny how no one says why they hate it other than magnetgate. One guy did mention having a issue taking pics with it, but they clearly didn't make an attempt to fold the cover over to allow taking pics without removing the case.
Even without the magnet issue, this case still sucks. I can't wait to call them to get my shipping ticket to send it back for a refund. I bought a Targus VuScape and it is so much better in every aspect. the leather on the Lexington feels cheap and flimsy as well as the stitching. When in landscape view mode, the flap doesn't always stay tucked under. The VuScape has 2 adjustable viewing angles whereas this one only has one. Overall, build quality just isn't there for what I paid for this case. Couple that with having to wait a week for it to get in my hands just sours my experience with Incipio.
how in the world did you figure that they will not want you to ship the old one back?
Im pretty sure they will want the non working case back.
I just called customer service and they said that they WILL want the defective case back because they have to put in the defect database of the company..
Still no response from incipio. Hmmm, should I call them?
Smartfeather showed up yesterday. Its pretty nice, though I am partial to the Speck SmartShell I had with my iPad2.
they must be pretty overhelmed with emails, and you have your case already. Why not just chill out for a bit, since they won't have the replacement for 2 weeks at least.. There is also the support chat in the website, maybe they will confirm receipt of your email..
Customer service responded today - said they would send out the replacement in about a week. No mention of whether they want the old one back. I would assume so. I have no need for it anyway - I just have one iPad.
Why does everyone keep saying can't blame them, it's Apple's fault for not telling 3rd party accessory makers their plans for their device? All these companies are making money making accessories and should be testing these things before shipping out. It was their choice to start manufacturing them without having an actual device to test it on - to be first to market. But as soon as the iPad was available, they should have tested it right away. It's a 2 second test to see if the thing even works as advertised. What's even more shocking is there isn't even a magnet to be had on these things. So, they didn't even put magnets in there in the first place! So, my gut is telling me they knew full well that that feature would not work. But still advertised it.
how in the world did you figure that they will not want you to ship the old one back?
Im pretty sure they will want the non working case back.
I just called customer service and they said that they WILL want the defective case back because they have to put in the defect database of the company..
I purchase the Targus Slim leather case which fit perfect but the magnets did not work. I contacted Amazon who credited my account instantly for the $50 and gave me a Targus phone number to call. Targus has me on a list to send the new case before they even release it to retail. They also said that there was NO REASON TO RETURN THE DEFECTIVE CASE and that I can use it till the new one arrives and toss it.
So it seems that true iPad third generation cases are just as hard to get back home as they are here? So far it's all April release dates...I found a Targus rear shell, but that still hasn't despached, and although the company show it as in stock, I doubt it. Maroo, Kaja etc. nothing until April.
Trying to decide between the Maroo and the Kaja London...Meantime? I'd settle for a rear shell!
Right now I am used the smart cover I purchased for my iPad 1 and will just be a little careful for a few weeks and use my SF Bags sleeve. I am giving case hunting a rest till the makers get it all sorted out.