Inconsistent Audio with New iPad Pro

ToastyFlake

macrumors newbie
Original poster
Nov 14, 2014
18
14
I purchased a the new 12.9" Pro a little over a week ago. When using FaceTime/FaceTime Audio/phone calls through iPad, I'm getting audio playing out of multiple combinations of the 4 speakers. I would expect that it would play on all 4. Instead, I randomly get audio out the 2 speakers on the home screen button side, the 2 speakers on the long side facing up in landscape, and finally it also randomly plays on all 4 speakers. Several contacts with Apple Support have provided contradictory information on how it's actually supposed to behave: "You should have sound coming from all 4 speakers; Apple optimizes its programs to take advantage of the Pros' features" (this makes the most sense) and "based on the fact that my iPad does this, FaceTime is designed to only work out of 2 speakers". Since I'm getting contradictory information from Apple Support, I'm considering returning the unit for a refund until this gets sorted out. Has anyone else run into this issue with their ipad Pro?
 

alecgold

macrumors 65816
Oct 11, 2007
1,100
546
NLD
This sounds not good. It should get sound out of all 4 always.
The amount of mid and high should be a bit more on the top two. But it’s not noticeable unless you really put your ear almost into it.
I would say you return it within the 14 day frame and exchange it.
Apple (self) have excellent service in my experience!
 
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jenss

macrumors newbie
Nov 26, 2008
22
18
I purchased a the new 12.9" Pro a little over a week ago. When using FaceTime/FaceTime Audio/phone calls through iPad, I'm getting audio playing out of multiple combinations of the 4 speakers. I would expect that it would play on all 4. Instead, I randomly get audio out the 2 speakers on the home screen button side, the 2 speakers on the long side facing up in landscape, and finally it also randomly plays on all 4 speakers.
Has anyone else run into this issue with their ipad Pro?
I had a new 12.9" for a few days, currently waiting for a replacement due to distorted audio.
I experienced the same thing with FaceTime. When holding the iPad in landscape orientation, camera to the left, the audio came from the bottom two speakers only, which was annoying since those were the two speakers I was most likely to block with my hands, when holding the iPad.
Only did a single call on that iPad, and figured it was a software problem with the FaceTime app.
 
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seadragon

Contributor
Mar 10, 2009
1,419
1,471
Is it happening just in FaceTime? What about playing music or watching a video? If only FaceTime, then I would highly suspect a software bug.
 
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ToastyFlake

macrumors newbie
Original poster
Nov 14, 2014
18
14
Is it happening just in FaceTime? What about playing music or watching a video? If only FaceTime, then I would highly suspect a software bug.
Yeah FaceTime and making phone calls through the iPad. All other apps play properly through all 4 speakers. I assume it's software too. Apple Support has been terrible.
 

seadragon

Contributor
Mar 10, 2009
1,419
1,471
So, I just did my first FaceTime audio call now and I experienced the same issue. Ipad is in the Smart Keyboard and audio was coming out of the top right speaker only. I then removed the ipad from the SK and rotated it around. After that, sound was coming out of the bottom left and right speakers only.

Music or anything else plays fine out of all speakers. So, definitely a software glitch.