Incredible service

[lazypoet]

I have to admit Apple has the nicest chat service i've ever experienced in any company.

Sometimes when I have a problem with any of my products, they seem so sincere and friendly to talk to that it's like talking to a friend that knows how to fix something.

I can't decide whether or not it's scary or pleasant.

For example today I had such a long conversation about unrelated things with a service employee that I felt genuinely interested in knowing this person. It's almost like I could start discussing philosophy with these people and they would go along.

Which ultimately leads me to thinking;

Is it all fake?

I don't really want to know.

 

[vulcanvillalta]

They are probably paid commission of satisfied customers and length of time on phone.

 

[heehee]

Nice to know. Every time I call support to Microsoft Office 365 for work, I get a person I don't understand and they have to repeat EVERYTHING, some even go to SPELL out everything I say, name, address, etc.

"Okay, let me see if I got this right. Your name is h for harry, e for eric, e for eric, h for harry, e for eric, e for eric. Your address is one five two zero, P for peter, r for robert, i for ivy, n for nancy, c for cat, e for eric avenue, is that correct?"

Sorry to ruin your thread.

 

[lazypoet]

They are probably paid commission of satisfied customers and length of time on phone.

It was actually on internet chat But maybe you're right on the time there as well?

 

[lazypoet]

Nice to know. Every time I call support to Microsoft Office 365 for work, I get a person I don't understand and they have to repeat EVERYTHING, some even go to SPELL out everything I say, name, address, etc.

"Okay, let me see if I got this right. Your name is h for harry, e for eric, e for eric, h for harry, e for eric, e for eric. Your address is one five two zero, P for peter, r for robert, i for ivy, n for nancy, c for cat, e for eric avenue, is that correct?"

Sorry to ruin your thread.

Microsoft is horrible in customer service, I think so too..

 

[Mousse]

"Okay, let me see if I got this right. Your name is h for harry, e for eric, e for eric, h for harry, e for eric, e for eric. Your address is one five two zero, P for peter, r for robert, i for ivy, n for nancy, c for cat, e for eric avenue, is that correct?"

Sorry to ruin your thread.

I like saying, "P as in pneumonia, K as in knead and M as in mnemonic."

 

[bradl]

I like saying, "P as in pneumonia, K as in knead and M as in mnemonic."

There's a song on Snacktime!, the children's album that Barenaked Ladies made a few years ago, regarding the Alphabet. They took each letter and came up with words like what you're talking about, based on that letter, with funny banter about how those don't sound right for the letter. It's actually a great album. Lemme find it.

http://www.npr.org/templates/story/story.php?storyId=91489704

Barenaked Ladies: Same Quirk, Younger Crowd
June 15, 2008 4:58 PM ET

If you so much as walked past a radio during the '90s, you've probably heard the music of Barenaked Ladies.

Over the years, Barenaked Ladies' biggest hits have all been quirky, bouncy and playful: songs such as "If I Had $1,000,000" and "One Week." So it's no surprise that the group's latest record, written for children, is another offbeat party.

Band members Steven Page and Kevin Hearn joined host Andrea Seabrook to talk about their new album Snacktime!, which includes a non-alliterative take on the ABCs in which "P" stands for pneumonia, pterodactyl and psychosis.

"We figure if you're going to actually stoop so low as to put another alphabet song on the record, you might as well mess with it as best you can," Page says. "One of the things that we do, and we've always done with the band — this is our 20th anniversary — when Ed [Robertson] and I started the group, a lot of what we did was that banter. And that banter you hear in 'Crazy ABC's' is the same kind of thing we do in 'If I Had $1,000,000' and often do in the shows. That's part of what the magic of what the band is, is the back-and-forth, and the minds racing, I think, is what keeps us going. Thankfully, audiences enjoy it, as well."

Even if they left out the letter "I" in the first take, and finally stuck it in before "H."

"We don't know if this is actually pedagogically sound practice that we're doing here, but it was fun for us," Page says.

https://itunes.apple.com/us/album/snacktime!/id693372520

Track 23 is what you're looking for. You could hear the entire song on the NPR site.

BL.

 

[freerollin]

I have come to expect this level of service from companies like Apple.

But unfortunately, it's a coin flip on the polarised service I receive at my local Apple Store

 

[lazypoet]

My local apple store also has strange customer service. The staff seem very anti-social. Which is a complete reverse from my online experience.