Inexplicable Apple ID locked for security reasons

Discussion in 'Mac Apps and Mac App Store' started by tentales, Dec 23, 2016.


How many Apple ID related issues have you dealt with in 2016?

  1. None

    10 vote(s)
  2. 1-5

    1 vote(s)
  3. 5-10

    1 vote(s)
  4. more than 10

    1 vote(s)
  1. tentales macrumors 6502a


    Dec 6, 2010
    Ever since trying "Two-Factor Authentication" about a month ago, I've been plagued by false security alerts/forced password resets. My Apple ID has been locked 5+ times for doing routine things related to iCloud, like logging in and out of iCloud on an iPad or Mac.

    A couple of times it ended up in a loop whereby it would force me to reset my AppleID password only to lock me out upon completing the reset.

    Not only do I then have to change the password in iCloud, but also separately in the iTunes store, the Keychain and iMessage. Then repeat this for every Apple Device I use.

    Despite turning off Two-Factor Authentication, the plague stuck with me. I'm onto my 10th or so password change (5 separate occasions with aforementioned loop error), despite following normal protocol for logging in and out of accounts.

    Yesterday, I switched iPads, sold one, bought a new one, and upon entering my credentials in the new iPad, I again found my account locked. Each time running thru the reset procedure, either via email or security questions and then being forced to change password to a previously unused one.

    This is driving me nuts!
    I've contacted Apple and they've escalated this case, since in the 15 years prior I've never encountered this behaviour.

    Is anyone else seeing "server timeouts", "Apple ID locked" for no good reason?

    The last straw today was trying to add an email address to the iMessage account "can be reached by" list.
    One of the emails happened to be an alias of another Apple ID I use. It first reported an error stating, that I cannot use email addresses from 2 different Apple IDs in the same list, but then proceeded to lock me out again. WTF ?

    On a side note, I also find that recently more often than not I have to enter my Apple ID password twice or three times in iTunes for it to stick. No it's not a mistype, otherwise an error would be reported, but upon entering the pw successfully the 1st time, it prompts me again and sometimes a 3rd time, then logging me in.
  2. Tech198 macrumors G5

    Mar 21, 2011
    Australia, Perth
    My only issue was unable to blank my forgotten security questions. (because the way i do my own fake accounts, privacy reasons, i can never prove who i am since i choose not to remember for the same)

    Had to jump through some hops with Apple, but got my security questions reset.... by sending verification code to a another 'trusted' device logged into icloud using same Apple ID.

    The only time u do see the 'Apple ID locked" IS because too many attempts... That's the only reason, either by you, or someone who who's your Apple ID/password. Luckily, Apple asks you first after the 2rd time if u forgot your password...
  3. Jessica Lares macrumors G3

    Jessica Lares

    Oct 31, 2009
    Near Dallas, Texas, USA
    It should be asking if you want to "trust" the device when you log in? Have you seen anything like that pop up? I haven't had any issues since setting up two-factor. I login, it asks me to verify by sending a code to either my iPhone directly or by text message, I enter that, and I'm good to go.
  4. nnoble macrumors 6502

    Jun 19, 2011

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