Inherited iPad rendered useless by activation lock


roadbloc

macrumors G3
Aug 24, 2009
8,808
211
UK
You'd have thought Apple would have been able to unlock it for them. Too bad I guess.
 

Curun

macrumors 6502
Sep 10, 2013
314
1
After the Apple social engineering hack about 2 years back, they are on lockdown.

For the rest of us, thankfully so. But their are unfortunate side effects taking security policy very strictly.
 

roadbloc

macrumors G3
Aug 24, 2009
8,808
211
UK
They're certainly ABLE - they reset iCloud passwords all the time. It's probably not clear to them that they SHOULD, however. That is, how are they to know it's not a scam?
Well they did show them copies of her will... surely that would be sufficient proof, no? I guess in future we all know to provide a copy of the password in the will too.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
They're certainly ABLE - they reset iCloud passwords all the time. It's probably not clear to them that they SHOULD, however. That is, how are they to know it's not a scam?
They could if the new owner shows proof that it was given to him. If this thing actually ended up in a Will then it seems rather easy to prove. Apple probably doesn't have a policy on this though, which makes it tough.
 

elistan

macrumors 6502a
Jun 30, 2007
984
441
Denver/Boulder, CO
Well they did show them copies of her will... surely that would be sufficient proof, no? I guess in future we all know to provide a copy of the password in the will too.
How is Apple to know that it is a legitimate will? Maybe it was forged, or maybe it's an older one before the owner got pissed and decided to give all her stuff to somebody else...?

I think Apple should reset a password only with a court order. The courts are the best entities to determine the legitimacy of a will.
 

mobilehaathi

macrumors G3
Aug 19, 2008
9,354
6,218
The Anthropocene
How is Apple to know that it is a legitimate will? Maybe it was forged, or maybe it's an older one before the owner got pissed and decided to give all her stuff to somebody else...?

I think Apple should reset a password only with a court order. The courts are the best entities to determine the legitimacy of a will.
It isn't exactly difficult to prove it is real.

It seems to me the executor should be contacting Apple though.
 

Gav2k

macrumors G3
Jul 24, 2009
9,225
1,585
**update**

Since publication, Apple has acknowledged it misunderstood the request to unlock the device. The company has now restored the factory settings. It maintains a court order would be needed to access the iCloud.

Source bbc news