Insane Verizon store visit.

Discussion in 'iPhone' started by nateo200, Aug 20, 2014.

  1. nateo200, Aug 20, 2014
    Last edited: Aug 20, 2014

    nateo200 macrumors 68030


    Feb 4, 2009
    Northern District NY
    So I went to the Verizon store today to get my data plan upped to 10GB's instead of 6GB's....well I had my T-Mobile SIM in my iPhone since I was in an area with no Verizon coverage or Verizon roaming. Anyways the lady freaked out when she asked to see my iPhone! She said she didn't believe that I bought the phone through Verizon....finally I explained that I simply put in another SIM card and then she accused me of flashing my phone and saying it was illegal to illegally unlock my IMEI and ESN were in the system too....I told her that all Verizon LTE devices are pretty much mandated to remain unlocked....and her sales associate explained that Verizon doesn't sell any unlocked phones....she then called Apple and Verizon to make sure my "warranty wasn't voided because I used a 3rd party SIM"....Isn't it crazy that not only do these associates not know what they are selling but that they are completely unfamiliar with the technology? Then one of them demanded to know what I was using a T-Mobile SIM for (as if thats there business!)...They still refused to believe that they sold unlocked phones....I almost grabbed a display phone and put my T-Mobile SIM card in LOL...then they call tech support and these guys are only slightly less clueless...this time saying its illegal for me to put a T-Mobile SIM card in my "Verizon" iPhone. The lady said she had never heard of anyone using non-verizon SIM cards, and I explained that its very common for people to travel and use local SIM's and she said that they offered roaming plans but the devices were still locked...I hate the teleco business....monopolists and people think thats the norm...ah well! That's my story....soooo much ignorance it hurt!
  2. C DM macrumors Sandy Bridge

    Oct 17, 2011
    More out of curiosity than anything else, was it an official corporate Verizon store or an indirect reseller one? Not that it's somehow better one way or anther, or that there aren't people who don't know what they are doing who work in either one of those types of fact they exist in most industries across the board unfortunately.
  3. Jades macrumors 6502

    Oct 15, 2012
    Idiots. Reminds me of when I tried signing up for the new prepaid LTE plan to test out the service. The guy went on about how they don't do prepaid LTE. Asked for a manager and showed them Verizon's website. She then just looked on her ipad for the option and it was there. Idiots. They need to experiment before they speak. They can't just talk without knowing.
  4. poorcody macrumors 6502a


    Jul 23, 2013
    You're lucky she didn't call Homeland Security!

    I was in an AT&T store a few months ago for my iPhone service, but with my Verizon iPad that had one of the free T-Mobile SIM's in it. When I explained I was doing that to the rep, instead of freaking out, he seemed really worried I wasn't happy with AT&T and went out of his way to try to find me a deal that would make it worth switching the iPad to AT&T.

    Having been with Verizon for many years, and now AT&T for many years, I would say our two experiences were both very typical for me from each company.
  5. nateo200 thread starter macrumors 68030


    Feb 4, 2009
    Northern District NY
    Authorized reseller so not official but prior to Verizon selling off the majority of its corporate stores this particular one used to be a corporate one. I do not understand how you can have a job if you don't know what your talking about.

    Yeah I'm supposed to go back on friday to get my mom a new iPhone 5S so I might just grab one of their display models and put my SIM card in...LOL.

    I know I heard the cyber police sirens coming down the road! Anyways they gave me an extra free gigabyte of data when I told them I got poor verizon service in Milwaukee, WI (where I'm from and visit allot) and parts of Upstate NY that I frequent. I would laugh so hard if they locked my phone somehow, I'd be on the phone with the Attorney General or the civil section of the US Attorney's office so fast they'd be throwing unlimited data at me! I even showed one lady an article citing that devices on the 700c band must be unlocked and she just stared at me with this empty headed
  6. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    You're lucky she didn't get you arrested:D
    That's why I hate dealing with customer service reps. Most of them are clueless and think they know everything and they insist when they have no idea about something.


    It's not possible for them or anyone to lock a verizon LTE iphone even if they wanted to or tried to.
  7. dcharleyultra macrumors 6502

    Sep 28, 2013
  8. AxoNeuron macrumors 65816


    Apr 22, 2012
    The Left Coast
  9. cristianpodar macrumors newbie

    Jul 29, 2014
    I work for T-Mobile, and I don't understand how these reps from Verizon have no idea that the iPhones they sell are unlocked. We get people that switch from Verizon quite regularly, and they're shocked as well that they can use their iPhones on our network. They're being told by Verizon that T-Mobile is illegally tampering with their devices :rolleyes:
  10. Chatter macrumors 6502a

    Jun 10, 2013
    Uphill from Downtown
    Thanks for the laugh! :)
    And sorry for the reps. Next time, walk into a Target and spend time with their kiosk people. Trust me, they make this Verizon lady sound smart.
  11. mofunk macrumors 68020


    Aug 26, 2009
    Why would go to the store when all you had to do was call them?
  12. Strax macrumors member

    May 4, 2013
    If I want to change my plan I just use the AT&T app on my phone. If I couldn’t use that for some reason I'd just do it online. I like to keep other humans out of the equation. Easy peasy. I can't remember the last time I actually had to go into a provider's store.
  13. T5BRICK macrumors G3


    Aug 3, 2006
    Back in October, I had Apple employees at two different Apple stores tell me that only the T-Mobile model they sold was unlocked. They claimed that the Verizon model could only be used with Verizon and the AT&T model could only be used with AT&T, even if purchased at full price. :rolleyes:
  14. Azzin macrumors 601


    Jun 23, 2010
    London, England.
    Ah, so you didn't have an insane Verizon store visit?

  15. Tilpots macrumors 601


    Apr 19, 2006
    Carolina Beach, NC
    You could have done this on your phone. Who's the idiot now? :D
  16. bigdaddy223 macrumors regular

    Jul 15, 2014
    Come on ova to AT&T number 1 in customer satification..
  17. C DM macrumors Sandy Bridge

    Oct 17, 2011
    Nice joke there.
  18. bigdaddy223 macrumors regular

    Jul 15, 2014
    No joke... It's the god's honest truth..
  19. rockitdog macrumors 68020

    Mar 25, 2013
    Verizon doesn't make money by selling phones, they make money from keeping you locked into phone service/ data plans. There's no incentive for them to tell their employees that their devices come factory unlocked. It's not a shock that an employee wouldn't know this. What is a shock is how professional they acted in this situation.
  20. risk235 macrumors member

    Oct 17, 2011
    I had a somewhat similar experience with a clueless rep. I was ordering an iPhone through telesales. My line had an upgrade available and was going to transfer the upgrade to a different line. The lady was processing my order when she notice I had unlimited data. She told me if I use the upgrade I will lose it. I told her I'm not activating the new iPhone on my line. It's going to a different line. She was insisted I was till I finally told her I know what I'm doing. She finally processed the order. Anywho I still have unlimited data and my daughter is enjoying her new iPhone.
  21. I7guy macrumors P6


    Nov 30, 2013
    Gotta be in it to win it
    Actually you can look it up yourself and see who the winners are: search jd power wireless survey.

    On the other hand I care about service not the sales. You can look up service as well.
  22. SpyderBite macrumors 65816


    Oct 4, 2011
    Why didn't you just change your plan online? It takes 3 minutes including logging in to MyVZW.

    I think sometimes people make things difficult for themselves on purpose.
  23. CrAkD macrumors 68040


    Feb 15, 2010
    Boston, MA
    Order online or Apple store. NEVER under ANY CIRCUMSTANCES will I deal with a carrier employee....any of them. their all uninformed commission based sleazeballs.
  24. C DM macrumors Sandy Bridge

    Oct 17, 2011
    In situations like plan and feature changes that's more on the carrier side of things. Just that some representatives are better (or worse) than others, as is the case in pretty much any business.
  25. zorinlynx macrumors 603


    May 31, 2007
    Florida, USA
    Why the heck is a Verizon rep acting like a police officer and accusing you of wrongdoing? You're IN THE VERIZON STORE. You are trying to SWITCH TO VERIZON, from T-Mobile. They should be kissing your feet, not throwing around accusations.

    What the hell kind of company mistreats someone who is coming to them from a competitor? I'm really wondering what this idiot rep was thinking.

Share This Page