Inserting USB causes MacBook Pro to freeze!

Discussion in 'MacBook Pro' started by patronus81, Jun 3, 2014.

  1. patronus81 macrumors newbie

    Joined:
    Jun 3, 2014
    #1
    Hey all, hoping you can help me out ASAP... At work I inserted a company USB stick with files already on it. Almost instantly my pro (2011) froze - can't move the cursor and the keyboard won't respond - and a message popped up in several languages: "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again." (Attached picture - Thank god for smartphones.)
    I thought it might be a kernel panic but a quick search gives me the impression most restart messages still let you navigate your laptop so I'm worried I've downloaded something off the USB stick. Should I restart anyway?
     

    Attached Files:

  2. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #2
    Doesnt look like a legit system message to me, id suspect that is a Trojan effectively trying to get you to install it (unless you have already - have you just been asked for your password an entered it?). Navigate to the Apple logo and see if you can Force Quit it. (Use the hot-key sequence), if that fails I would remove the stick. If that fails I would consider booting off a backup drive and reinstalling.

    If you can, wait and see if any other opinions come along.
     
  3. p3ntyne macrumors 6502

    p3ntyne

    Joined:
    Jan 10, 2014
    Location:
    Sydney, Australia
    #3
    Huh? That's what the kernel panic looked like in Snow Leopard.
     
  4. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #4
    Ah - my OSX experience started with Lion.....my last line applies - you better advise the OP
     
  5. p3ntyne macrumors 6502

    p3ntyne

    Joined:
    Jan 10, 2014
    Location:
    Sydney, Australia
    #5
    No worries.

    To the OP, all I can suggest is to try the same devices in another computer if the issue does not exist somewhere else, try reinstalling. (When you do, I suggest upgrading to Mavericks.)
     

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