Instagram Crashes on Sign-In, Iphone 6

jessmarie482

macrumors newbie
Sep 28, 2015
4
0
0
Hi everyone! Just noticed this problem today and have no idea how to fix it. Every time I try to sign in to Instagram on my Iphone 6, it crashes immediately before the home feed even loads. I've tried signing in on multiple accounts. Have tried uninstalling and reinstalling, and restarting iphone multiple times - no luck. Am running iOS 9.0.1. I really need to use Instagram for work and am desperate for a solution! Any ideas? :(
 

Gav2k

macrumors G3
Jul 24, 2009
9,218
1,581
0
Have you tried removing the app and reinstalling it?

There is a noted issue with sign ins after Today's update. Removing and reinstalling seems to solve it though
 

jessmarie482

macrumors newbie
Sep 28, 2015
4
0
0
Have you tried removing the app and reinstalling it?

There is a noted issue with sign ins after Today's update. Removing and reinstalling seems to solve it though
Hmm, yeah, reinstalling doesn't seem to be working for me. Tried three times already! But thanks for the reply :)
 

btrach144

macrumors 68000
Aug 28, 2015
1,594
3,516
0
Hmm, yeah, reinstalling doesn't seem to be working for me. Tried three times already! But thanks for the reply :)
It would help if you mentioned what version of the app that you're running. They just released 7.7 a couple of hours ago. Make sure you have the latest version.
 

jessmarie482

macrumors newbie
Sep 28, 2015
4
0
0
It would help if you mentioned what version of the app that you're running. They just released 7.7 a couple of hours ago. Make sure you have the latest version.
Yep, I'm using 7.7! Updated it as soon as I saw. Problem still happening unfortunately.
 

btrach144

macrumors 68000
Aug 28, 2015
1,594
3,516
0
Hmm, uninstall app, shut down phone and wait at least 10 seconds, then turn phone back on. Install app and attempt to login?

The reboot might help to delete additional system files.

Getting help on Instagram issues can be extremely difficult considering they don't have a place to submit a support ticket.
 

jessmarie482

macrumors newbie
Sep 28, 2015
4
0
0
Hmm, uninstall app, shut down phone and wait at least 10 seconds, then turn phone back on. Install app and attempt to login?

The reboot might help to delete additional system files.

Getting help on Instagram issues can be extremely difficult considering they don't have a place to submit a support ticket.
Just tried that, even waited five minutes, and still no luck :( Thanks for the tip though.

And yes, and only way to get in to try and report a problem is from within the app, which doesn't help me since I can't get past the sign-in page! Very frustrating.
 

Sandraeduc

macrumors newbie
Nov 24, 2015
1
0
0
Hi everyone! Just noticed this problem today and have no idea how to fix it. Every time I try to sign in to Instagram on my Iphone 6, it crashes immediately before the home feed even loads. I've tried signing in on multiple accounts. Have tried uninstalling and reinstalling, and restarting iphone multiple times - no luck. Am running iOS 9.0.1. I really need to use Instagram for work and am desperate for a solution! Any ideas? :(
Did you ever have the problem fixed? I am having the same problem with the instagram app on my ipad mini. I use iOs 9.1 and have the latest instagram version. Removing the app and rebooting does not help. This is driving me crazy... (On my iphone 6 the app continues to work perfectly well...)
 

btrach144

macrumors 68000
Aug 28, 2015
1,594
3,516
0
Instagram support is awful. I can't add my sister as a friend. Every time I try, it just acts like I never sent a request.

I tried submitting a support email or whatever and of course I never heard back. They just all get sent to an unmonitored email inbox.