Install with Pkg file failed

[mnikec]

Yesterday I updated from Monterey to Ventura.

Everything looked normal until I wanted to install some .pkg. Every .pkg I tried to install, I got the same error.

Has anybody experienced the same problem? I tried everything but was unsuccessful.

I'm attaching a picture and a log for more detail.

Spoiler: Log

Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: @(#)PROGRAM:Install PROJECT:Install-1000
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: @(#)PROGRAM:Installer PROJECT:Installer-1131
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Hardware: MacBookPro18,1 @ 0 MHz (x 10), 16384 MB RAM
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Running OS Build: macOS 13.0 (22A380)
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: USER=nik
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: COMMAND_MODE=unix2003
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: __CFBundleIdentifier=com.apple.installer
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: LOGNAME=nik
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.4efyROcvAH/Listeners
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: HOME=/Users/nik
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: SHELL=/bin/zsh
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: TMPDIR=/var/folders/ts/709r51bj7tzd_pyl27q0lyzc0000gn/T/
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: XPC_SERVICE_NAME=application.com.apple.installer.1152921500312078314.1152921500312078319
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Env: XPC_FLAGS=0x0
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Zoom 5.12.2.11434 Installation Log
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Opened from: /Users/nik/Downloads/Safari/Zoom.pkg
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: No localized entry for background.png
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Failed to load specified background image
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Product archive /Users/nik/Downloads/Safari/Zoom.pkg trustLevel=350
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: External component packages (1) trustLevel=350
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Could not load resource readme: (null)
Oct 25 21:42:32 Niks-MacBook-Pro Installer[2929]: Could not load resource license: (null)
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: PUKApplicationCloser: Plugins in to kill: (
)
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: PUKApplicationCloser: Done updateOpenAppsAndPlugIns!
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: PUKApplicationCloser: Alert did end with code: -1
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: ================================================================================
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: User picked Standard Install
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Choices selected for installation:
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Upgrade: "Zoom"
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Upgrade: "(null)"
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Zoom.pkg#zoomus.pkg : us.zoom.pkg.videomeeting : 5.12.2.11434
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: ================================================================================
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: It took 0.01 seconds to summarize the package selections.
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Users/nik/Downloads/Safari/Zoom.pkg#zoomus.pkg
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Set authorization level to root for session
Oct 25 21:42:36 Niks-MacBook-Pro Installer[2929]: Authorization is being checked, waiting until authorization arrives.
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Administrator authorization granted.
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Packages have been authorized for installation.
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Will use PK session
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Using authorization level of root for IFPKInstallElement
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Starting installation:
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Configuring volume "Macintosh HD"
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Preparing disk for local booted install.
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Free space on "Macintosh HD": 54,95 GB (54946619392 bytes).
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Create temporary directory "/var/folders/ts/709r51bj7tzd_pyl27q0lyzc0000gn/T//Install.2929t5LPBY"
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: IFPKInstallElement (1 packages)
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: Current Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Adding client PKInstallDaemonClient pid=2929, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Oct 25 21:42:37 Niks-MacBook-Pro Installer[2929]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Set reponsibility for install to 2929
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Hosted team responsibility for install set to teamBJ4HAAB9B3)
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: ----- Begin install -----
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: packages=(
"PKLeopardPackage <id=us.zoom.pkg.videomeeting, version=5.12.2.11434, url=file:///Users/nik/Downloads/Safari/Zoom.pkg#zoomus.pkg>"
)
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Will do receipt-based obsoleting for package identifier us.zoom.pkg.videomeeting (prefix path=Applications)
Oct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Zoom.pkg”." UserInfo={NSLocalizedDescription=An error occurred while extracting files from the package “Zoom.pkg”., NSURL=file:///Users/nik/Downloads/Safari/Zoom.pkg#zoomus.pkg, PKInstallPackageIdentifier=us.zoom.pkg.videomeeting, NSUnderlyingError=0x139915610 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive open failed" UserInfo={NSURL=file:///Users/nik/Downloads/Safari/Zoom.pkg, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=51808259, NSFileExtensionHidden=false, NSFileSystemNumber=16777234, NSFileSize=39289023, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=nik, NSFilePosixPermissions=420, NSFileCreationDate=2022-10-14 06:58:19 +0000, NSFileType=NSFileTypeRegular, NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2022-10-14 06:58:21 +0000, NSLocalizedDescription=archive open failed}}} {
NSLocalizedDescription = "An error occurred while extracting files from the package \U201cZoom.pkg\U201d.";
NSURL = "file:///Users/nik/Downloads/Safari/Zoom.pkg#zoomus.pkg";
NSUnderlyingError = "Error Domain=PKXARArchiveErrorDomain Code=101 \"archive open failed\" UserInfo={NSURL=file:///Users/nik/Downloads/Safari/Zoom.pkg, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=51808259, NSFileExtensionHidden=false, NSFileSystemNumber=16777234, NSFileSize=39289023, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=nik, NSFilePosixPermissions=420, NSFileCreationDate=2022-10-14 06:58:19 +0000, NSFileType=NSFileTypeRegular, NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2022-10-14 06:58:21 +0000, NSLocalizedDescriptOct 25 21:42:37 Niks-MacBook-Pro installd[1565]: PackageKit: Cleared responsibility for install from 2929.
Oct 25 21:42:38 Niks-MacBook-Pro installd[1565]: PackageKit: Cleared permissions on Installer.app
Oct 25 21:42:38 Niks-MacBook-Pro installd[1565]: PackageKit: Hosted team responsible for install has been cleared.
Oct 25 21:42:38 Niks-MacBook-Pro installd[1565]: PackageKit: Running idle tasks
Oct 25 21:42:38 Niks-MacBook-Pro installd[1565]: PackageKit: Done with sandbox removals
Oct 25 21:42:38 Niks-MacBook-Pro installd[1565]: PackageKit: Removing client PKInstallDaemonClient pid=2929, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Oct 25 21:42:38 Niks-MacBook-Pro Installer[2929]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Zoom.pkg”." UserInfo={NSUnderlyingError=0x600001605c20 {Error Domain=PKXARArchiveErrorDomain Code=101 "archive open failed" UserInfo={NSURL=file:///Users/nik/Downloads/Safari/Zoom.pkg, NSFileOwnerAccountID=501, NSFileHFSTypeCode=0, NSFileSystemFileNumber=51808259, NSFileExtensionHidden=false, NSFileSystemNumber=16777234, NSFileSize=39289023, NSFileGroupOwnerAccountID=20, NSFileHFSCreatorCode=0, NSFileOwnerAccountName=nik, NSFilePosixPermissions=420, NSFileCreationDate=2022-10-14 06:58:19 +0000, NSFileType=NSFileTypeRegular, NSFileProtectionKey=NSFileProtectionCompleteUntilFirstUserAuthentication, NSFileGroupOwnerAccountName=staff, NSFileReferenceCount=1, NSFileModificationDate=2022-10-14 06:58:21 +0000, NSLocalizedDescription=archive open failed}}, NSURL=file:///Users/nik/Downloads/Safari/Zoom.pkg#zoomus.pkg, PKInstallPackageIdentifier=us.zoom.pkg.videomeeting, NSLocalizedDescription=An error occurred while extracting files from the package “Zoom.pkg”.}
Oct 25 21:42:38 Niks-MacBook-Pro Installer[2929]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Oct 25 21:42:38 Niks-MacBook-Pro Installer[2929]: IFDInstallController 18FF480 state = 8
Oct 25 21:42:38 Niks-MacBook-Pro Installer[2929]: Displaying 'Install Failed' UI.
Oct 25 21:42:38 Niks-MacBook-Pro Installer[2929]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

 

[haralds]

That's not a Ventura installer, it's for the Zoom app. Somehow there was a package mixup. Perhaps zoom did not complete its install? I would delete it or completely install it so it just works. Reboot and try the Ventura update again.

 

[chabig]

Zoom software is notoriously bad. They've done some very shady things in the past (like install secret server software) and I have no reason to believe that they've improved. This installation fail is probably because the system layout of Ventura has changed to improve security.

 

[mnikec]

The problem is not with the zoom installer but with all .pgk files. I tried a different .pgk installer and got the same error.

 

[clester2295]

The problem is not with the zoom installer but with all .pgk files. I tried a different .pgk installer and got the same error.

I'm getting the same issue with several .pkg installers so it's gotta be a macOS issue.

 

[mnikec]

I'm getting the same issue with several .pkg installers so it's gotta be a macOS issue.

I did a clean reinstall of mac os and it solved the problem. But there is definitely a mac os problem with an upgrade from Monterey to Ventura.

 

[clester2295]

I did a clean reinstall of mac os and it solved the problem. But there is definitely a mac os problem with an upgrade from Monterey to Ventura.

Thanks!! Without having to restore all your files from a backup?

 

[mnikec]

Thanks!! Without having to restore all your files from a backup?

I manually backup files and then did reinstall. Hope that will solve also you problem. In 13 years of using mac this was the worst upgrade…

 

[reubend]

I have encountered the same issue with 2 fresh installations of Ventura with the following apps which all worked fine under Monterey :
— 1Password 7
— Zoom
— Microsoft Edge

Keen to see any resolutions to this issue.

 

[kostis421]

i have the same problem. there is any solution ? and without back up or reinstall mac os ?

 

[sribe]

I am seeing this with two packages--one of which I just built myself. Double-clicked from finder they run; using "sudo /usr/sbin/installer -pkg ..." they run. Executing installer from a script, they fail with that error on Ventura. (This script runs successfully on 10.13 through 12.6 on ~100 Macs...)

 

[reubend]

Does anyone know if this issue remains in macOS Ventura 13.1 Beta ?

 

[MarsTheMan]

I have the same problem with two .pkg files.
I reinstalled Ventura but I have the same problem. I dont want to make a fresh install of Ventura because I have many Logic X plugins and is a hasle to reinstall them. Any recommendations?

 

[bogdanw]

I have the same problem with two .pkg files. Any recommendations?

As @sribe suggested above, try from Terminal with:

sudo installer -verbose -pkg /path/to/pkg_file.pkg -target /

 

[MarsTheMan]

As @sribe suggested above, try from Terminal with:

sudo installer -verbose -pkg /path/to/pkg_file.pkg -target /

Thanx!

 

[Biboodidoo]

I had the zoom pkg file downloaded, and moved to Application folder before double-clicking for installation. This time, it worked. I want to share with Mac users here and hope it helps.

 

[LidiaMirkin]

I had the zoom pkg file downloaded, and moved to Application folder before double-clicking for installation. This time, it worked. I want to share with Mac users here and hope it helps.

it worked for us as well on many machines. Thank you for sharing !

 

[ha5hkat]

I was facing the same issue that was mentioned above. Tried the below method and worked for me (on Ventura 13.0.1).
1. Right click on the .pkg you want to install.
2. Select "Get Info" from the option menu.
3. A window showing the info of the file will open. At the bottom right corner of the window you will see a lock button. Click on the lock to unlock the file.
4. Enter your password in the authorisation prompt.

And you are good to go. You can install the file successfully now.

 

[trevis]

Same problem. Packages fail to install. For me this happens if packages reside in the Downloads folder.
Installing packages from Desktop does not have this issue.
Opening the lock as suggested above didn't help. Only installing from out of "Downloads" folder helped.
What is wrong with "Downloads"?

 

[sribe]

My issue (described above) remains in 13.1

 

[stlblufan]

I'm having this same problem on three different M1 macs all on Ventura 13.1. Cannot install any pkg files. I've tried the terminal commands and i've tried the "unlock" method, nothing works. Anyone figured this out?

Edit: At least for me, compared to a non-M1 mac (also on 13.1) where a pkg file DOES work, "Installer" shows up under the "Files and Folders" tab in the Privacy & Security pane (System Settings). The same is not true of my M1 macs where a pkg file does not work, and I am unable to figure out any way to add it or force the file to request permission.

 

[stlblufan]

I figured this out--at least for me. Effing Dropbox. Move the pkg file out of anything that is part of Dropbox (which, unless you changed things, includes Downloads, Documents, and Desktop). I moved mine to iCloud Drive and viola everything worked fine.

 

[fnetobr]

SOLVED here... go to System Settings/Privacy & Security/Full Disk Access and check Installer app.

 

[stlblufan]

SOLVED here... go to System Settings/Privacy & Security/Full Disk Access and check Installer app.

At least in my case, Installer app didn't appear as an option under FDA, and there's no option to "add" an app there.

 

[fnetobr]

At least in my case, Installer app didn't appear as an option under FDA, and there's no option to "add" an app there.

Check the botton of FDA Window... I'm on MacOS Ventura 13.1