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Installed 10.5.6 now I can't restart

M

macenvy

macrumors newbie
Original poster
Jun 15, 2007
22
0
I'm stuck! This afternoon I installed the 10.5.6 update (after running disc utility with no red errors). After the update installed the computer restarted. However, it hasn't gotten past the apple page that you see before the blue screen.

Any advice?? My next step is to DVD hold C, restart (if that works) archive and install. Please help, as I don't want to have to do that if I don't need to.
 
Can you boot of your disk and run diskutility there? can you boot the mac into safe mode and see if it works?

If for what ever reason the update failed You can re run it in safe mode.
 
I was able to boot from disc and run Utilities again, it found no problems.
 
This problem has cropped up several times before on this board. The 10.5.6 update seems to have caused some problems. If you can't solve the problem with the diagnoses above, you can do a full system restore without losing any data or settings. It'll just take a lot longer, so faster is better.

I'll walk you through the process if that's what it comes to.
 
I'm pretty sure I had waited long enough, say 2 hours?? I finally rebooted from disc holding C, ran disc utilities again for safety, and then archived and reinstalled. After 45 minutes of installing the install got hung up with 30 minutes remaining. I watched an entire hockey game while I waited. Frozen during install. Any advice now would be great, as I am treading in new territory now.
 
No. As per the advice I got from Applecare today I ran repair disc twice to check the disc.
 
So you've done the archive / install, is all the data backed up on the unit? Can you test the RAM in the system? I have had bad ram cause problems like this in the past.
 
I archived and the install started but froze half way through. So now its hung and unresponsive. I'm afraid to do anything now.

I ran TechTool yesterday and it found no problems with the Ram.
 
Did you test each stick individually? If you just run tech tool with both sticks in there it can't differentiate which one is defective. You get a more accurate result testing one stick at a time.
 
Update

It isn't sounding good.

I had another long chat with an AppleCare expert. In fact when the first agent reviewed my open case they put me right through to a 'product expert'.

She had me put in the first install disc and run a hardware check, which turned up nothing wrong. So, she has recommended me to mail my computer into Apple or take it to a certified Apple Care to run further, more detailed checks of all the software, hardware etc.

I hope they sort it out without having to do a fresh install. I was waiting for Santa to bring me a Time Capsule so I haven't backed-up.:(
 
What Mac do you have? If it's one of the ones that's easy to remove the disk from, you could remove it, connect to another Mac, and back it up that way.

If you leave it with Apple for repairs, you're pretty much guaranteed to get a clean install back.
 
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