installed Kompozer, need help removing it

Discussion in 'macOS Sierra (10.12)' started by ghanwani, Mar 10, 2017.

  1. ghanwani macrumors 6502a

    Joined:
    Dec 8, 2008
    #1
    I installed Kompozer. Upon starting it the first time, it crashed my machine within a few seconds. I decided to remove it. Dragging to the trash can did not work. So I went in to command shell and did a search for "Komp*" and deleted the directories that were found using rm.

    However, I still see the Kompozer icon in my launchpad, albeit superimposed with a watermarked question mark. How do I get rid of that?

    Also, any recommended alternatives for a free or cheap (< $20) WSYIWYG editor that creates html?

    Thanks.
     
  2. Ulenspiegel macrumors 68030

    Ulenspiegel

    Joined:
    Nov 8, 2014
    Location:
    Land of Flanders and Elsewhere
    #2
    Use EasyFind to locate all leftovers of Kompozer. Delete them. Reboot.
     
  3. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #3
    control-click on the icon in the dock, under 'options' choose 'remove from dock'. the question mark is telling you the app can't be found (since you've deleted it).
     
  4. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #4
    This is different than the dock issue. The app is no longer in the dock, but still appears in launchpad.

    Anyway, I was able to drag it to trash on a subsequent attempt. But my machine, which has never crashed in 2+ months of ownership has crashed 3 times since I installed and deleted this app. I have been sending the crash logs to Apple. Keeping my fingers crossed. Surprised that an app like Kompozer can cause so much instability.
     
  5. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #5
    it's an old app, and not compatible with your OS (i used it briefly years ago). what ulenspiegel posted above is the best idea...
     
  6. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #6
    Thanks. I did load EasyFind from the App Store. I couldn't find anything else with kompozer in it. Also since I was able to delete the icon from Launchpad, my computer has been stable--no crash.
     
  7. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #8
    Unfortunately, I did experience one more crash. If this continues, I will probably have to restore as a new system and reload everything.
     
  8. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #9
    The next time you want to delete an app and all it's files use AppCleaner. It's the only app that has cleaner in it's name that I trust. It will show you exactly what it is deleting before you select to delete.

    http://www.freemacsoft.net/appcleaner/
     
  9. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #10
    Unfortunately it looks like I may have to go the route of restoring my machine from scratch. Despite no signs of Kompozer files anywhere on my system, I'm still experiencing crashes after every hour or so of use.
     
  10. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #11
    Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem. It would be quicker to move to a new User than nuke your current setup.

    CREATE A NEW USER

    Go to System Preferences --> Create a New User in Users & Groups.
    Switch to the New User by logging out/in or use Fast User Switching.
    You can skip logging in with an Apple ID unless you need to test iCloud apps. Hit continue then skip.

    Only default Apple apps will be in the Dock in the new User. Go to Applications to open other apps you might want to test.

    Do you still see the issue?

    If yes, then the problem is with your base files.
    If no, then the problem is in your User's folder.

    Download EtreCheck. You can post its report here, so we have a better idea of your hardware and software setup so we can better help.

    http://www.etresoft.com/etrecheck
     
  11. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #12
    Thanks for the suggestion. Before seeing a crash I also tend to see "Aw Snap" errors on active pages in Chrome.

    I am going to wait for it to crash one more time (I don't think I will be disappointed). Then I will try to new user suggestion.

    Would the crash log be of any help?
    --- Post Merged, Mar 10, 2017 ---
    Here is the result of EtreCheck. I don't see anything noteworthy other than a log of all the panics the machine has experienced.

    EtreCheck version: 3.1.5 (343)
    Report generated 2017-03-10 20:54:02
    Download EtreCheck from https://etrecheck.com
    Runtime 1:44
    Performance: Excellent



    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.


    Problem: Computer is restarting

    Description:

    Computer crashes and restarts. Prior to that I see a lot of Aw Snap errors in Chrome.


    Hardware Information:

    MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro13,1
    1 2 GHz Intel Core i5 (i5-6360U) CPU: 2-core
    16 GB RAM Not upgradeable
    BANK 0/DIMM0
    8 GB LPDDR3 1867 MHz ok
    BANK 1/DIMM0
    8 GB LPDDR3 1867 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery: Health = Normal - Cycle count = 26


    Video Information:

    Intel Iris Graphics 540
    Color LCD 2560 x 1600


    System Software:

    macOS Sierra 10.12.3 (16D32) - Time since boot: about 3 hours


    Disk Information:

    APPLE SSD AP0512J disk0 : (500.28 GB) (Solid State - TRIM: Yes)
    EFI (disk0s1) <not mounted> : 315 MB
    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    Macintosh HD (disk1) / [Startup]: 498.95 GB (377.57 GB free)
    Core Storage: disk0s2 499.31 GB Online


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Gatekeeper:

    Mac App Store and identified developers


    System Launch Agents:

    [not loaded] 8 Apple tasks
    [loaded] 176 Apple tasks
    [running] 96 Apple tasks


    System Launch Daemons:

    [not loaded] 42 Apple tasks
    [loaded] 168 Apple tasks
    [running] 100 Apple tasks


    Launch Daemons:

    [loaded] com.microsoft.autoupdate.helper.plist (2017-03-01) [Support] - /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper: Executable not found!


    User Launch Agents:

    [loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-03-09) [Support]
    [loaded]
    com.google.keystone.agent.plist (2017-01-29) [Support]


    User Login Items:

    iTunesHelper Application (2017-01-28)
    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox Application
    (/Applications/Dropbox.app)


    Internet Plug-ins:

    QuickTime Plugin: 7.7.3 (2017-01-28)
    MeetingJoinPlugin: 1.0 - SDK 10.11 (2017-03-01) [Support]


    User internet Plug-ins:

    WebEx64: 1.1.0 - SDK 10.10 (2017-01-30) [Support]


    Safari Extensions:

    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2017-02-04)


    3rd Party Preference Panes:

    None


    Time Machine:

    Time Machine not configured!


    Top Processes by CPU:

    38% logd
    9% syslogd
    4% WindowServer
    3% mds_stores
    3% kernel_task


    Top Processes by Memory:

    874 MB kernel_task
    672 MB Google Chrome Helper(7)
    180 MB mdworker(8)
    147 MB Google Chrome
    131 MB WindowServer


    Virtual Memory Information:

    12.23 GB Available RAM
    10.62 GB Free RAM
    3.77 GB Used RAM
    1.62 GB Cached files
    14 MB Swap Used


    Diagnostics Information:

    Mar 10, 2017, 04:54:15 PM /Library/Logs/DiagnosticReports/Kernel_2017-03-10-165415_[redacted].panic [Details]
    Mar 10, 2017, 04:54:14 PM Self test - passed
    Mar 10, 2017, 08:51:40 AM /Library/Logs/DiagnosticReports/Kernel_2017-03-10-085140_[redacted].panic [Details]
    Mar 10, 2017, 01:06:02 AM /Library/Logs/DiagnosticReports/Kernel_2017-03-10-010602_[redacted].panic [Details]
    Mar 10, 2017, 12:16:03 AM /Library/Logs/DiagnosticReports/Kernel_2017-03-10-001603_[redacted].panic [Details]
    Mar 9, 2017, 06:58:03 AM /Library/Logs/DiagnosticReports/fud_2017-03-09-065803_[redacted].crash
    /System/Library/PrivateFrameworks/MobileAccessoryUpdater.framework/Support/fud
     
  12. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #13
    Are you getting Panic attacks? If yes, this could be a hardware issue. If it's hardware related, no software fix will help.

    Diagnostics Information:

    Mar 10, 2017, 04:54:15 PM /Library/Logs/DiagnosticReports/Kernel_2017-03-10-165415_[redacted].panic [Details]
    Mar 10, 2017, 04:54:14 PM Self test

    Since Chrome is giving you lots of crashes, try running with a new Chrome folder. You can sync Chrome if you sign in.
    After syncing, quit Chrome, delete the chrome folder in User's Library/Application Support/Google/Chrome folder. Open Chrome and let it sync. Does this help?

    You can try running the latest combo updater over your install but you might need to run the full Sierra installer over your install.

    Download macOS Sierra 10.12.3 Combo Update
    https://support.apple.com/kb/DL1905

    Under Purchases tab in App Store, find Sierra. Select to download. It will ask if you really want to download, hit continue to download.

    The not loaded items are usually a result of not enough memory but I see nothing that indicates you have low memory. The combo updater or the full installer might help with these files.

    System Launch Agents:

    [not loaded] 8 Apple tasks
    [loaded] 176 Apple tasks
    [running] 96 Apple tasks


    System Launch Daemons:

    [not loaded] 42 Apple tasks
    [loaded] 168 Apple tasks
    [running] 100 Apple tasks
     
  13. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #14
    I'm not sure if what the machine was experiencing was a panic or something else.

    I ended up calling Apple support. They had me reset the SMC and scheduled me for a followup this morning. Since the SMC reset, there have been no crashes. I was still experiencing some instability with chrome going "Aw Snap" way too much on websites where I normally never have any problems. This morning they had me clear the caches under library and also remove chrome files. Then uninstall and reinstall chrome. The system now feels stable.

    The rep said if I still experience instability with Chrome or system crashes, then the next step would be to restore the OS.

    But the results so far are quite encouraging.
     
  14. ghanwani, Mar 12, 2017
    Last edited: Mar 12, 2017

    ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #15
    I spoke too fast. I started seeing "aw snap" again in chrome and also safari crashing. Called again and they suggested reinstalling the OS.

    I decided to just to a clean wipe and then reinstall. After the reinstall, installing apps from the AppStore kept failing. Eventually the machine locked up while I was on call with a supervisor with my screen shared. This was a clean install with chrome loaded but no other apps/data. He said this kind of stuff happens when the hard drive fails.

    I'm scheduled to take it in this Tuesday at 6 pm.
     
  15. fisherking macrumors 603

    fisherking

    Joined:
    Jul 16, 2010
    Location:
    ny somewhere
    #16
    yeah, does sound like a hard drive issue. good luck with that, keep us posted...
     
  16. ghanwani thread starter macrumors 6502a

    Joined:
    Dec 8, 2008
    #17
    Turns out it is a RAM issue. They are replacing the system board. Should be back in 3-5 days. Tech said it's the first one they've seen with RAM failure.
     

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