Installing Office 2008 SP1 Update 12.1.0 Mac freeze

Discussion in 'Mac Apps and Mac App Store' started by bkrol, Sep 2, 2008.

  1. bkrol macrumors newbie

    Sep 2, 2008
    I was trying to install Office 2008 SP1 Update 12.1.0 and the install program freezes.

    I am at the point where it says:

    Preparing Office 2008 SP1 Update (12.1.0)
    Running AutoUpdate Installer Script
    (you can look at the attached jpg screen shot)

    The progress bar has a little blue at the beginning, but it never progresses.

    If I click on the red x to try to close the window, I get the message:
    Installer Busy
    The window cannot be closed because the Installer is busy. OK

    In order to quit I have to force close the program.

    Thanks for you help.


    Forgot to mention.

    I using a MacBook Air (just purchased last month)
    I have OSX 10.5.4

    Attached Files:

  2. Bill&Rose macrumors member

    Aug 23, 2008
    Move that window and I bet you find a another window with a warning that the program can't find some file, I don't remember what it says but for some reason this window pops up behind the one you show and you do not know it is there. I had the same problems until i moved the top window and there it was, you just click continue or what ever it is saying to continue and the install loads with no problem.
  3. bkrol thread starter macrumors newbie

    Sep 2, 2008

    I ended up going to the Microsoft website and downloaded SP1 from there. When I used that file, it installed without a problem.


  4. bkrol thread starter macrumors newbie

    Sep 2, 2008
    When I went to shut down (after the successful install) there was still a window with a warning hiding underneath just as you said.
  5. nokiarun85 macrumors newbie

    Sep 9, 2008
    Thx for Bill&Ross

    Thx for your info... that help me in succeeding the installation process
  6. pekkapee macrumors newbie

    Jun 11, 2009
    Thanks for the help. Must be the most stupid installation error ever :)

Share This Page