Installing Silverlight

[Sarah511]

I download Silverlight and then can't install it. When I try to open the install pkg nothing happens. I can view the contents, but not install anything.

 

[MacDawg]

Did you download the Mac version?

Woof, Woof - Dawg

 

[Sarah511]

Yes. I've tried downloading it about 10 times now. So frustrated. I've got a MacBook and I'm running 10.4.11 so it should install. But nothing.

 

[MacDawg]

Did this pop up after you downloaded?

What version number did you download?

Woof, Woof - Dawg

 

[Sarah511]

No, it never gets to that. It's version 2.0

 

[MacDawg]

Did you go to this page?

Woof, Woof - Dawg

 

[Sarah511]

Yes

 

[MacDawg]

The requirements say OS X 10.4.8 or higher
So you meet that requirement

Do you have an Intel Mac?
Version 2 only runs on Intel

If you have a PPC Mac you will have to install Version 1

What Mac do you have?
Go to the Apple Menu in the upper left corner and choose About This Mac
See if it says Intel

Woof, Woof - Dawg

 

[Sarah511]

Yes, it's an Intel. What am I doing wrong?? I just don't understand.

 

[MacDawg]

Are you sure you are running 10.4.11?

Try installing Version 1 from here and see if that works
Then we can go from there

Woof, Woof - Dawg

 

[Sarah511]

When I try to download from that page it's the new version not the old one.

 

[MacDawg]

Hmmmmm, I see
They assume you want the newest version

What browser are you using to download?
Is the downloaded file named "Silverlight 2.0.pkg"?
What happens when you double click the file?

Woof, Woof - Dawg

 

[Sarah511]

Firefox. It says Silverlight 2.0 dmg. When I double click on that it opens to Silverlight 2.0 pkg and I double click on that and nothing happens.

 

[MacDawg]

Have you tried restarting your computer?

When you double click the .pkg you should get this:

Woof, Woof - Dawg

 

[Sarah511]

So should I download it again, restart and then double click?

 

[TheShinyMac]

Thanks macdawg, I can now finally listen to my favorite radio station online

 

[MacDawg]

So should I download it again, restart and then double click?

It couldn't hurt to repair your permissions first

Go to Utilities -> Disk Utililty -> and Repair Permissions

Then restart your computer

Then download again and see if it make a difference

Woof, Woof - Dawg

 

[MacDawg]

Sarah... if that doesn't work, I would go to the Silverlight Forum
Post there and ask... they are the experts on things like this

Sorry wasn't any help for you

But if you get it resolved, be sure to come back here and post the solution

Woof, Woof - Dawg

 

[Sarah511]

Still doesn't work. Sorry to be taking up so much of your time and thanks for trying so hard to help me.

 

[MacDawg]

Still doesn't work. Sorry to be taking up so much of your time and thanks for trying so hard to help me.

I am sure you will get it resolved in the Silverlight Forum
They deal with installation issues all the time

Good luck! I am out of ideas

Woof, Woof - Dawg

 

[davidjearly]

This is strange. Previously, someone else on here had the exact same problem. Also on Tiger.

https://forums.macrumors.com/threads/554951/

 

[Sarah511]

It's just extremely frustrating. I only need it to watch instantly on Netflix, but I can't do anything to make it work. I posted on the Silverlight forum, but no help there yet.