I will not take credit for this... from Beldog41 How I got it to work! I don't know If I was just lucky or on to something. But about 30 min ago (11:35 EST) I preordered my phone. I tried many many times and got the same result, error occurred. So while waiting between the screen where you pick if your an existing customer or not. I clicked on the shopping cart and the phone was there. I completed check out and got a confirmation number. I never went through the "retrieving information from AT&T part". Hopefully this will work for someone else as well. This worked perfectly for me. I apologize for creating another thread but this should help several frustrated people.