If you look at the history of computing, it hasn't just been software changing and 'improving' to meet people's needs, it's also been people's duties changing because of software.
There was a story in the New York Times last year about the problems some military officers have using Powerpoint slides instead of properly written (and thought out) orders.
Its dangerous because it can create the illusion of understanding and the illusion of control, General McMaster said in a telephone interview afterward. Some problems in the world are not bullet-izable.
Thats one example. But a whole generation of people have spent their business careers using Excel and Word to write letters and put together spreadsheets. But according to the well-known Productivity Paradox office workers haven't actually become much more productive with their time.
My theory, based on almost thirty years of working in business offices of every shape and size, is that most people waste a heck of a lot of time trying to figure out how to use programs that are too complex. Or they are waiting for MIS to come along and fix a computer that is "down" for some reason. Or they are off on a three-day software training seminar.