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Internet connection is horrible

M

maddog91

macrumors regular
Original poster
Oct 14, 2011
179
0
There are 2 macs in my house, both have horrible internet speeds and constantly getting errors connecting to sites like Facebook. We get re-directed to othe rites when trying to go to the sites. We have to reset safari and wifi eveyrtime to make the issue go away. Meanwhile my friends PC never has issues or connectivity problems..


Thoughts? help? What setting should I adjust
 
The first thing to do is contact your ISP. The second is to make sure all of your DNS settings are correct for your comptuers, which usually means removing anything that is in black in the DNS settings, and rely on just the greyed out numbers.

Once that is finished, see if everything is working correctly, if not, there are some more advanced things that can be checked.
 
Last edited by a moderator:
TEG said:
The first thing to do is contact your ISP. The second is to make sure all of your DNS settings are correct for your comptuers, which usually means removing anything that is in black in the DNS settings, and rely on just the greyed out numbers.

Once that is finished, see if everything is working correctly, if not, there are some more advanced things that can be checked.
Click to expand...

Already got the ISP provider here. they said everything is perfect. What do I do now? Mind walking me step by step. Thanks
 
Ill go to Facebook and it re-directs me to sites like this

eply7d.png



this one and then random others constantly.
 
Last edited by a moderator:
The first thing to do is repair permissions on the computers.
Then, open Terminal, and type "dscacheutil -flushcache" (without quotes).
Then open System Preferences, then Network, then WiFi/Airport, the click Advanced. Click on DNS, and make sure the DNS entries on both sides are in grey only, if there are any in Black, remove them. The click OK, close system preferences, then restart the computer, and see if that helps.

TEG
 
TEG said:
The first thing to do is repair permissions on the computers.
Then, open Terminal, and type "dscacheutil -flushcache" (without quotes).
Then open System Preferences, then Network, then WiFi/Airport, the click Advanced. Click on DNS, and make sure the DNS entries on both sides are in grey only, if there are any in Black, remove them. The click OK, close system preferences, then restart the computer, and see if that helps.

TEG
Click to expand...

Still just as bad if not worse :/...Has long load times and sometime won't load the entire page, it will just put "?" in pictures and even adds won't load.
 
I ran some of those easy free on-line speed tests and presented them to my ISP. I wasn't getting near the speeds I was paying for and that is an issue they cannot legitimately dodge. They "cleared out" some sort of accumulation of something at their end and now it is the best our phone company's system can support.

Some ISPs really do not support Apple products that well and often there is nobody in the building who really know more than a what is on a trouble-shooting script. In other words, you might check out another ISP if that is possible.
 
maddog91 said:
Still just as bad if not worse :/...Has long load times and sometime won't load the entire page, it will just put "?" in pictures and even adds won't load.
Click to expand...

The next step is to contact the ISP again, as there is obviously something wrong with their systems. You could also try some of the alternate DNS entries like
8.8.8.8
8.8.4.4

Enter those into the DNS fields in your Airport/WiFi settings, and see if that helps at all.

TEG
 
TEG said:
The next step is to contact the ISP again, as there is obviously something wrong with their systems. You could also try some of the alternate DNS entries like
8.8.8.8
8.8.4.4

Enter those into the DNS fields in your Airport/WiFi settings, and see if that helps at all.

TEG
Click to expand...

Just like that? no 192.168 ect?
 
It looks like you've got a browser hijacker or something if it is redirecting you to other websites.

I have no idea how you fix that on a MBA to be honest, I'm sure someone can help though.
 
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