Internet connection lost

Discussion in 'Mac Basics and Help' started by Mac Hammer Fan, Jan 5, 2011.

  1. Mac Hammer Fan macrumors 6502

    Mac Hammer Fan

    Joined:
    Jul 13, 2004
    Location:
    Belgium
    #1
    A friend of me has an iMac G5 with 10.4.11 and all last updates for Tiger.
    He uses Wifi. When he works with Safari or sends mails the Internet connection suddenly stops. He puts the computer to sleep and wake him up immediately. Surfing and mailing is OK for a while until the Internet connection is broken again. His internet provider is Scarlet from Belgium. He has called for support and got the following answer: the culprit is the software from the computer. Does someone can give any advice? Would reinstall the system help? Or upgrading to Leopard ? Archive and install or clean install? Or do we have to delete corrupted preference files? If so, which? Thanks in advance for all suggestions.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Insufficient information.

    What kind of router? What kind of 802.11 network? Does the computer lose connection if it's wired to the router directly? Does the computer lose connection if it's wired to the modem directly?
     
  3. Mac Hammer Fan thread starter macrumors 6502

    Mac Hammer Fan

    Joined:
    Jul 13, 2004
    Location:
    Belgium
    #3
    router = modem = sagem
     
  4. MacTribe macrumors member

    MacTribe

    Joined:
    Dec 26, 2010
    Location:
    London
  5. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #5
    There are so many variables that could cause you issues. The best bet is to carryout an archive and repair.
     

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