Internet help

Discussion in 'MacBook Pro' started by mysterui, Jul 29, 2007.

  1. mysterui macrumors newbie

    Joined:
    Jun 18, 2007
    #1
    Hey all, I have the newest base Macbook.

    I am trying to connect it to the internet using a cable modem that was plugged into my PC. I just took the ethernet cord out of my PC and plugged it into the ethernet port on my mac, with no results. Can anybody help with this? The modem is a Motorola SURFboard SB5101 if that helps.
     
  2. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #2
    Hi and welcome. :)

    1) are you sure you're using an Ethernet port and not USB? Some cable modems use both; USB won't work without a specific driver, I think (and is generally to be avoided, in Windows or OS X).

    2) Go to system preferences -> network -> click on the ethernet item in the white list -> click on assist me at the bottom -> run the "assistant." See if that solves your problem. If that doesn't, do the same thing, but at the last step, run the diagnostics instead, and come back with a report of which of the bubbles in the report you get back are not green, and which are green. You'll get a display like this:

    [​IMG]

    You can refer to them by the names listed or just say, "1, 2, 3, and 4 are green, but the rest are red." :)
     
  3. myke323 macrumors regular

    Joined:
    May 17, 2006
    #3
    try unplugging your modem for about 10 minutes, then plugging it back in and waiting another 10 minutes... then see if it's working...
     
  4. mysterui thread starter macrumors newbie

    Joined:
    Jun 18, 2007
    #4
    "1, 2, 3, and 4 are green, but the rest are red." =P
     
  5. nichos macrumors 6502

    nichos

    Joined:
    Jul 17, 2004
    Location:
    Jacksonville, Fl
    #5
    Agreed, try what myke suggested. Brighthouse, formerly RoadRunner, formerly TimeWarner used to do this so you didn't just switch computers quickly - this way they could sell their "home networking" package.

    Let the modem sit unplugged (power) for 10 minutes.

    Hope this helps
     

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