Internet Issues

Discussion in 'iMac' started by tucker3434, Feb 16, 2010.

  1. tucker3434 macrumors regular

    Joined:
    Dec 23, 2009
    #1
    I'm having some problems with my internet going down. After I refresh my IP it will come back up. I talked with my ISP and was told that I was blocked because my usage was high and it looked like I was using applications that would refresh my IP too often (campus like connection so they can do that). He said this could come from using an application like limewire or a worm or a virus. This all started on my last Imac. The only apps I used that would connect to the internet were safari and itunes. I use netflix and hulu often, but those are the only high bandwidth sites I would use. It has continued on my current Imac. What could be causing that from my end? Is there a virus or worm scan that I can run? Thanks guys.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Are you using limewire or bittorrent? If it's a usage issue those could be the problem.
     
  3. tucker3434 thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #3
    No, the only thing I use for downloads is Itunes. Every once in a while I'll download or rent a movie from them, and that's where I get all my music.
     
  4. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #4
    How often do you use netflix and hulu? Video eats into bandwidth restrictions!
     
  5. tucker3434 thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #5

    I use it pretty often. I may get a show or a movie going on one side of the monitor while I browse on the other. It just hasn't been a problem until about 3 weeks ago. Right now, it doesn't need a show or a movie going to shut me down. Usually it is just during regular browsing. Movies and shows have become unwatchable though.

    It also does it to my PS3. It boots me off after being online after a few minutes. I don't ever play games online though. usually I just use online to download new rosters. Again, this started suddenly. It didn't use to have this problem.
     
  6. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #6
    Do you keep track of your bandwidth usage? It could be that the company you subscribe to for access to the internet has had a change in policy and is now capping overuse.
     
  7. tucker3434 thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #7
    How would I do that? I would think that if I was capped it would just slow down and not shut down all together, and as I said, recently its been happening when I was just browsing.

    Essentially, they told me that it looks like I have something running that would refresh my IP address too often per minute and I'm getting booted. I'm just running safari, and my computer is essentially clean. I just got it last week.
     
  8. tucker3434 thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #8
    I think I may have found the culprit in a strange place. I uninstalled earthdesk, and I've had no problems since then. Could this really be the source of my issue?
     
  9. tucker3434 thread starter macrumors regular

    Joined:
    Dec 23, 2009
    #9
    So I was wrong. That didn't fix it. I've spent about the last hour talking to apple care and my ISP. I'm not a computer guy, so I'm going to translate the best I can. AC had me ping my router, which was successful. Then he had me ping yahoo.com, followed by yahoo's IP address. They both timed out. Then I spoke with my ISP. ISP said that my IP address was suspended for too many connections per minute. He reviewed my traffic and confirmed that I was just browsing and using itunes. He said at one point, though, I was using half the bandwidth of the entire complex though, and he couldn't figure out why. He also said that there as an abnormally large number of dns requests. I've been using Istat, and I've found that my connection drops every time I hit a spike of about 500kb/s. I have no idea whats going on. Please help.

    Edit: I seem to be having the same problem as this guy:
    http://discussions.apple.com/thread.jspa?messageID=10975456
    but I'd prefer not to have to start from scratch, especially if it may not fix the problem.
     

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