Internet pages loading very slowly, mail also

[dgear1984]

Hi,

I have a macbook pro early 2011, i5 but upgraded the ram to 16gb. It has the latest OS X yosemite 10.10.2 and had all the software updates when available.

I also have a Time Capsule (a1355) and a netgear dg834g v3 (54mbps) router.

I have recently moved to Australia and signed up for TPG internet. The internet seemed very slow, have spoken to TPG several times and they say there is no faults on the line. I am getting around the 3-4mbps download.

I run my iPhone via the netgear modem and the mac via the time capsule. My iPhone appears to work normally and loads web pages and mail quickly.

The mac on the other hand loads pages a lot slower than even my iPhone 5. Mail also seems to be struggling to download emails with images, such as saved searches from eBay. I get the same speed (3-4mbps) on my phone and the mac. I have even had it when my mac is unable to load a page but my iPhone can.

Have tried connecting the mac straight to the netgear and it seems the same issues.

What should I try? Will need to be in dummy language, I bought a mac as I was told it was easy to use, which it has been for the last 4 years. Tried to google the issue, I either found some information that was irrelevant or went straight over my head.

Thanks Dave

 

[Taz Mangus]

Hi,

I have a macbook pro early 2011, i5 but upgraded the ram to 16gb. It has the latest OS X yosemite 10.10.2 and had all the software updates when available.

I also have a Time Capsule (a1355) and a netgear dg834g v3 (54mbps) router.

I have recently moved to Australia and signed up for TPG internet. The internet seemed very slow, have spoken to TPG several times and they say there is no faults on the line. I am getting around the 3-4mbps download.

I run my iPhone via the netgear modem and the mac via the time capsule. My iPhone appears to work normally and loads web pages and mail quickly.

The mac on the other hand loads pages a lot slower than even my iPhone 5. Mail also seems to be struggling to download emails with images, such as saved searches from eBay. I get the same speed (3-4mbps) on my phone and the mac. I have even had it when my mac is unable to load a page but my iPhone can.

Have tried connecting the mac straight to the netgear and it seems the same issues.

What should I try? Will need to be in dummy language, I bought a mac as I was told it was easy to use, which it has been for the last 4 years. Tried to google the issue, I either found some information that was irrelevant or went straight over my head.

Thanks Dave

A few things to try:

• Repair permissions in Disk Utility and reboot.
• Drag your user account Library/Caches to the trash and reboot.
• Create a new user account, reboot and login to the new user account and see if you still experience the same behavior.
• Boot into Safe Mode, hold down shift-key while booting, login to your user account and see if the same behavior still happens.

 

[dgear1984]

Hi,

Thanks for the reply

not quite sure how to

Drag your user account Library/Caches to the trash and reboot.

Where do find the account library?

Thanks Dave

 

[Taz Mangus]

Hi,

Thanks for the reply

not quite sure how to

Drag your user account Library/Caches to the trash and reboot.

Where do find the account library?

Thanks Dave

Press the OPTION-key while selecting "Go" from menubar, then select "Library". This will open a finder window to your user account Library folder. In finder you should see a folder named Caches. Drag that folder to the trash and reboot.

 

[Altemose]

If the issue appears on the Mac when connected to both the Time Capsule and the Netgear then you may have a DNS issue. Try removing and re-adding the Wi-Fi interface in --> System Preferences --> Network.