Internet Recovery Process problem (MacBook Pro, Mid 2012)

[Praz_02]

I have the following problem:
During the internet recovery process, my MacBook Pro is blocked at a screen with an alert sign over the globe and shows the code: apple.com/support-6002F.
I chose the WiFi for internet connection. The globe there even doesn't rotate for a single cycle and stops with an alert sign which I've talked earlier.

I also tried with Command + R but can't access the disc utility section. Cmd + R also ends up with the same alert sign and error code 6002F.

In another conversation thread, someone was talking about changing regular DNS of the router to google's DNS (8.8.8.8/8.8.4.4) for the error code 2002F (Or something like that). I tried the same but didn't work for my 6002F case.

Please, help me to solve this.

Thanks in advance.

 

[keysofanxiety]

Might be faulty RAM. Could you try remove one of the RAM sticks and try again? If that doesn't work, remove the other one and put that one back (i.e., if one of them is faulty, this should isolate it. Unless they're both faulty.)

Even better, fit spare RAM or fit your old RAM back in if you've previously done an upgrade.

Otherwise do you have a different Mac so we can make an install disk?

 

[Praz_02]

Might be faulty RAM. Could you try remove one of the RAM sticks and try again? If that doesn't work, remove the other one and put that one back (i.e., if one of them is faulty, this should isolate it. Unless they're both faulty.)

Even better, fit spare RAM or fit your old RAM back in if you've previously done an upgrade.

Otherwise do you have a different Mac so we can make an install disk?

This "switching memory sticks" solution isn't working for me

 

[keysofanxiety]

This "switching memory sticks" solution isn't working for me

Sorry to hear that. Do you have a different Mac at all?

 

[Praz_02]

Sorry to hear that. Do you have a different Mac at all?

nope

 

[keysofanxiety]

nope

Ohhh I'd hate to advise to buy new RAM and for that not to be the issue.

But I'd recommend buying new RAM then trying it again. Your machine does support up to 16GB if you're so inclined. (2x8GB DDR3 1333MHz SODIMM)

Alternatively do you have an Apple Store local to you? The 13" 2012s have a documented issue with the hard-drive cable failing, which has a silent repair program with Apple. But I doubt that would be causing the problem as Internet Recovery bypasses the HDD IIRC.

 

[Praz_02]

t

Ohhh I'd hate to advise to buy new RAM and for that not to be the issue.

But I'd recommend buying new RAM then trying it again. Your machine does support up to 16GB if you're so inclined. (2x8GB DDR3 1333MHz SODIMM)

Alternatively do you have an Apple Store local to you? The 13" 2012s have a documented issue with the hard-drive cable failing, which has a silent repair program with Apple. But I doubt that would be causing the problem as Internet Recovery bypasses the HDD IIRC.

Thanks for the advice keysofanxiety.
Sad thing is I am away from home for a project and everything is messed up. This place do not have any Apple Store.

 

[keysofanxiety]

t

Thanks for the advice keysofanxiety.
Sad thing is I am away from home for a project and everything is messed up. This place do not have any Apple Store.

Ah I see... alternatives are running short. If you could go ahead with a RAM purchase, we'll see how that works out with new RAM installed. Even the one 2GB module or something if price is an issue.

Sorry I can't suggest anything beyond that for the time being.

 

[Oblivious.Robot]

Did you find a fix? My 2012 13” just died out of nowhere!
Taking out a non backed up vacation photos and a important work project, God’s I’m gonna get screwed over this and then I’m going smash this mac with a bat.