Invaid serial number for SL Up-To-Date

Discussion in 'macOS' started by belvdr, Aug 22, 2009.

  1. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #1
    Is anyone else having an issue registering for SL? I just bought a MBP 13" (received on 8/20) and the form keeps saying the serial number is invalid.

    I checked the serial number for warranty status and it comes back fine.

    So, I started a chat with Apple (bad idea). The person just kept saying to click Notify Me. When I asked about the form, he had no reply other than to use Notify Me. What a waste of time that was.

    Any ideas?
     
  2. devburke Guest

    Joined:
    Oct 16, 2008
    #2
    I'd try calling Apple Care. 1-800-APL-CARE
     
  3. belvdr thread starter macrumors 603

    Joined:
    Aug 15, 2005
    #3
    I'm thinking that's what is going to come to, although I was hoping someone else had seen this. Hopefully they are more helpful than the person I got online today.
     
  4. devburke Guest

    Joined:
    Oct 16, 2008
    #4
    I've only called once, but they were really helpful, and have a good reputation.
     
  5. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #5
    I posted this in another thread, but may also be applicable here. If the computer was purchased 2 days ago, it does take some time for the serial number to populate as eligible in Apple's records. This takes into account the delay from when you submit the registration information during the initial setup to that submitted information actually being processed. If you find that by Monday you are still having issues, try submitting your request for an UTD disc using the suggested steps posted here.
     
  6. The Californian macrumors 68040

    The Californian

    Joined:
    Jan 17, 2009
    Location:
    Surfers Paradise
    #6
    The people that you reach through 1-800-APL-CARE are incredible, they're also completely different than the people you reach through the chat. Give it until Monday though and see if it works itself out.
     
  7. belvdr thread starter macrumors 603

    Joined:
    Aug 15, 2005
    #7
    Thanks guys/gals. I'll give it a few days and try again.
     
  8. zwaldowski macrumors member

    Joined:
    Aug 15, 2009
    #8
    I bought my uMBP 13" from the Apple Refurb Store (Online) on the 17th, and the Up-To-Date site says my serial number is "not found". Wait until Monday, or until SL is announced (Tuesday?). I'm just as anxious as you are. :cool:
     
  9. S1XStringMayhem macrumors newbie

    Joined:
    Mar 2, 2009
    #9
    I believe the UTD program is for new computers. Not refurbished. Sorry man.
     
  10. dissolve macrumors 6502a

    Joined:
    Aug 23, 2009
    #10
    It should work for refurb. I just bought a refurb MBA and I'm all set up with the UTD program.
     
  11. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #11
    Refurbs are covered. :)

    Picture 3.png
     

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