ios 11 equals no voicemail.

Discussion in 'iOS 11' started by FrancoRumors, Sep 20, 2017.

  1. FrancoRumors macrumors 6502

    FrancoRumors

    Joined:
    Jul 23, 2010
    #1
    After upgrade I have no visual voicemail... just an option to call voicemail (which I haven’t done since before the original iPhone). I tried resetting network settings but that didn’t help.

    Any ideas?
     
  2. Synergie macrumors 6502a

    Joined:
    Jan 15, 2011
    Location:
    Halifax, Canada
    #2
    I had same thing... turn off WiFi, reboot and then reset network settings. It worked for me.
     
  3. D.T. macrumors G3

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #3
    AT&T? Read something about needing to do a call activation, as soon as that's done, everything works as expected. (FTR, I'm on Verizon, so I haven't experienced this ...)
     
  4. coreyk macrumors member

    coreyk

    Joined:
    Oct 20, 2011
    Location:
    SF Bay Area
    #4
    I had this issue as well when I updated to iOS 11. I tapped the option to call my voice mail, after the service rang and answered I hung up, and Visual Voicemail magically started working again.
     
  5. FrancoRumors thread starter macrumors 6502

    FrancoRumors

    Joined:
    Jul 23, 2010
    #5
    Ok.. so First I tried a hard reset. This did not solve the problem.

    Next I tried to toggle WiFi on and off. Also no luck.

    Step 3 I tried resetting network settings.. this again still left me with no Visual Voicemail.

    4 - I called into voicemail and hung up after initial prompt.

    Still no visual voicemail...

    Finally I turned off WiFi - did a hard reset and when the phone rebooted WiFi was back on and voicemail had returned to normal functioning.

    So ... one or all Of these actions or a combination may fix this issue for anyone I’m same situation. Good luck.

    Btw - 7 plus AT&T
     
  6. zhenya macrumors 603

    zhenya

    Joined:
    Jan 6, 2005
    #6
    I had this problem on AT&T as well. Called in to my voicemail, (first time in years), listened to one message, then hung up and visual voicemail worked.
     
  7. bchreng macrumors 65816

    bchreng

    Joined:
    Jul 26, 2005
    #7
    iPhone 7+ with AT&T here. As soon as I could remember what my password was (took a while!), I entered it and voicemail worked again.
     
  8. Sunshoopa macrumors 6502

    Sunshoopa

    Joined:
    Apr 19, 2011
    #8
    Probably was calling the Voice Mail, then it took a bit for it to work. Good you got it working though!
     
  9. IphoneU macrumors newbie

    Joined:
    Sep 20, 2017
    #9
    Can’t access visual voicemail messages after IOS 11.0 update?

    Easily solved as documented elsewhere (you may not have to go thru all steps and skip down to “5)”, however going thru these steps loaded all my old vms, which were “many”):

    1) Turn off WiFi, and then “Reset Network Settings” (under Settings-General-Reset).

    2) Then do hard reset of iPhone (for my 6+ that’s pressing/holding down Home and Power buttons until Apple logo appears).

    3) Once you come back on go to Phone and you should “hear” vms (assuming you have “tones” set for that) coming in rapidly one after another.

    4) I waited til that ended...After that, if still says “Call Voicemail” instead of showing visual voicemail...

    5) Call your voicemail, enter password and viola, all visual passwords will appear.


    NOTE TO APPLE SUPPORT: This glitch needs addressing by Apple Support in next update and it should be communicated to all users that they have available their vm password PRIOR to updating to 11.0
     
  10. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #10
    When mine does that, I wait a while. It will return.
     
  11. Sharkoneau macrumors 6502a

    Sharkoneau

    Joined:
    Jan 13, 2017
    Location:
    Michigan
    #11
    Thanks for the steps, fixed my issues!
     
  12. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #12
    Pretty sure visual voicemail is a carrier feature. So, you have to wait a bit for the carrier to signal the phone it is ok to activate the feature. I see you completed some steps to force it along but if you waited a bit it would've done it on its own. Either way is the same result in the end.
     
  13. NJHitmen macrumors 6502

    NJHitmen

    Joined:
    Oct 8, 2010
    #13
    Same for me. No need to enter my voicemail password, even though I assumed I’d need it. I just tapped to call voicemail, and poked around in there for a few minutes. I wasn’t quite sure what to do, so I listened to messages and dug through various options. Moments after I hung up, visual voicemail was back.
     
  14. ideal.dreams macrumors 68020

    ideal.dreams

    Joined:
    Jul 19, 2010
    Location:
    Ohio
    #14
    Had the same issue, called my voicemail and after I hang up, visual voicemail was working again.
     
  15. wngoju macrumors newbie

    Joined:
    Mar 9, 2010
    #15
    Called VM. Started working, as advertised. Thanks all...
     
  16. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #16
    Had that happen to me as well. Called voicemail and then proceeded to update my Apple Watch. After the hour and a half upgrade it worked.
     
  17. IphoneU macrumors newbie

    Joined:
    Sep 20, 2017
    #17
    You are welcome Sharkoneau!
     

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16 September 20, 2017