ios 11 equals no voicemail.

Discussion in 'iOS 11' started by FrancoRumors, Sep 20, 2017.

  1. FrancoRumors macrumors 6502


    Jul 23, 2010
    After upgrade I have no visual voicemail... just an option to call voicemail (which I haven’t done since before the original iPhone). I tried resetting network settings but that didn’t help.

    Any ideas?
  2. Synergie macrumors 6502a

    Jan 15, 2011
    Halifax, Canada
    I had same thing... turn off WiFi, reboot and then reset network settings. It worked for me.
  3. D.T. macrumors G3


    Sep 15, 2011
    Vilano Beach, FL
    AT&T? Read something about needing to do a call activation, as soon as that's done, everything works as expected. (FTR, I'm on Verizon, so I haven't experienced this ...)
  4. coreyk macrumors member


    Oct 20, 2011
    SF Bay Area
    I had this issue as well when I updated to iOS 11. I tapped the option to call my voice mail, after the service rang and answered I hung up, and Visual Voicemail magically started working again.
  5. FrancoRumors thread starter macrumors 6502


    Jul 23, 2010
    Ok.. so First I tried a hard reset. This did not solve the problem.

    Next I tried to toggle WiFi on and off. Also no luck.

    Step 3 I tried resetting network settings.. this again still left me with no Visual Voicemail.

    4 - I called into voicemail and hung up after initial prompt.

    Still no visual voicemail...

    Finally I turned off WiFi - did a hard reset and when the phone rebooted WiFi was back on and voicemail had returned to normal functioning.

    So ... one or all Of these actions or a combination may fix this issue for anyone I’m same situation. Good luck.

    Btw - 7 plus AT&T
  6. zhenya macrumors 603


    Jan 6, 2005
    I had this problem on AT&T as well. Called in to my voicemail, (first time in years), listened to one message, then hung up and visual voicemail worked.
  7. bchreng macrumors 65816


    Jul 26, 2005
    iPhone 7+ with AT&T here. As soon as I could remember what my password was (took a while!), I entered it and voicemail worked again.
  8. Sunshoopa macrumors 6502


    Apr 19, 2011
    Probably was calling the Voice Mail, then it took a bit for it to work. Good you got it working though!
  9. IphoneU macrumors newbie

    Sep 20, 2017
    Can’t access visual voicemail messages after IOS 11.0 update?

    Easily solved as documented elsewhere (you may not have to go thru all steps and skip down to “5)”, however going thru these steps loaded all my old vms, which were “many”):

    1) Turn off WiFi, and then “Reset Network Settings” (under Settings-General-Reset).

    2) Then do hard reset of iPhone (for my 6+ that’s pressing/holding down Home and Power buttons until Apple logo appears).

    3) Once you come back on go to Phone and you should “hear” vms (assuming you have “tones” set for that) coming in rapidly one after another.

    4) I waited til that ended...After that, if still says “Call Voicemail” instead of showing visual voicemail...

    5) Call your voicemail, enter password and viola, all visual passwords will appear.

    NOTE TO APPLE SUPPORT: This glitch needs addressing by Apple Support in next update and it should be communicated to all users that they have available their vm password PRIOR to updating to 11.0
  10. gsmornot macrumors 68030


    Sep 29, 2014
    When mine does that, I wait a while. It will return.
  11. Sharkoneau macrumors 6502a


    Jan 13, 2017
    Thanks for the steps, fixed my issues!
  12. gsmornot macrumors 68030


    Sep 29, 2014
    Pretty sure visual voicemail is a carrier feature. So, you have to wait a bit for the carrier to signal the phone it is ok to activate the feature. I see you completed some steps to force it along but if you waited a bit it would've done it on its own. Either way is the same result in the end.
  13. NJHitmen macrumors 6502


    Oct 8, 2010
    Same for me. No need to enter my voicemail password, even though I assumed I’d need it. I just tapped to call voicemail, and poked around in there for a few minutes. I wasn’t quite sure what to do, so I listened to messages and dug through various options. Moments after I hung up, visual voicemail was back.
  14. ideal.dreams macrumors 68020


    Jul 19, 2010
    Had the same issue, called my voicemail and after I hang up, visual voicemail was working again.
  15. wngoju macrumors newbie

    Mar 9, 2010
    Called VM. Started working, as advertised. Thanks all...
  16. jbachandouris macrumors 601


    Aug 18, 2009
    Upstate NY
    Had that happen to me as well. Called voicemail and then proceeded to update my Apple Watch. After the hour and a half upgrade it worked.
  17. IphoneU macrumors newbie

    Sep 20, 2017
    You are welcome Sharkoneau!

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16 September 20, 2017