iOS 12 custom text tones switch to default

stillcrazyman

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Original poster
Oct 10, 2014
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I have iOS12 on my X and the 7 Plus my Mom has. I've noticed that the purchased and custom text tones do not seem to work when receiving messages. The tones are actually on both iPhones. I've synced with iTunes, backed up and restored each device. Still no luck choosing custom or purchased tones.

Any other ideas ?
Not a crisis, just annoying.
 

NoBoMac

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Staff member
Jul 1, 2014
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I was going to say, "do an iTunes" sync as that seemed to clear it up when I had it a year or so ago.

Something to try re: iTunes sync: plug device into iTunes. Find the ringtone on your computer. Make a copy of them all, to be safe. Remove the ringtones from the device's "Tones" entry in iTunes. Drag your copy of ringtones to "Tones". Sync. Then go in and make sure that the custom ringtones are selected in Settings. Tap on the ringtone name to be extra sure.
 
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akash.nu

macrumors G3
May 26, 2016
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Never had that issue and I use iCloud backup always since it became available on iOS.

Have you tried a restore and iCloud backup?
 
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stillcrazyman

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Yes. Tried restore after sync in iTunes.
No change.
Not too bothered, just curious if it’s a bug or some silly settings change.
 

0970373

Suspended
Mar 15, 2008
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What's the tone listed under Settings > Sounds & Haptics > Text Tone? If the one you want is listed there but not working, try switching to a different tone and testing it then switching to the one you want again.
 
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Furzul

macrumors 6502a
Jan 13, 2013
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Derbyshire, England
I have the same problem. I have an iPhone Xs and a iPhone 8, both on the same Apple ID. If I set a bought ring tone to a contact on say the Xs, then the contact on the 8 defaults to the default ring tone ( Opening ). If I then set the same contact to the same purchased ring tone on the 8, the Xs defaults to the default ring tone( Reflection ) this has been happening for quite a long time, since iOS11.
 

stillcrazyman

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I was just looking on my iMac for the original *.m4r files I had been using. They seem to not be available. Looks like they got lost when I reinstalled a clean system on my iMac. I looked through the TM backups too.
They're not synced with my iPhone X, they're gone. I could live just fine without them though.

Odd thing though, the purchased text tones (just 3) are on the iPhone but not in the iTunes library. That's the next step - recovering them.
 

Skoal

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Nov 4, 2009
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If you have specific tones for specific people go into contacts and hit edit and see which tone is showing up in text tones for those contacts. Just a thought
 

stillcrazyman

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New iPhone installation seems to have cleared out the ghosts of old sound files.
Now to setup everything as new.
 

stillcrazyman

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Set my iPhone X up as new instead of a restore from iCloud. Didn’t take all that long other than downloading all the apps and music / photos. FaceID made quick work of entering account info and passwords.
 
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tromboneaholic

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Jun 9, 2004
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I tend to set up my devices as new and rely on iCloud sync (not backup) every major iOS update. Most of my passwords are saved in iCloud, so it's really not a huge hassle and gets rid of a lot of accumulated clutter and apps I don't use any more.
 

NoBoMac

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Jul 1, 2014
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Re: setup as new: yeah, a good idea to do every few generations, at minimum.

My first iPhone was a 3G, and made it up to the 8 with no apparent issues restoring from backups. But with the 8, phone was wonky. Bit the bullet and reset as new, and things ran smoothly since. iCloud for Contacts, Calendar/Reminders, Keychain, etc helped speed things on setup. Settings for apps and some of the base OS stuff, yes, can be a bit of a pain to get back to way it was, but, can deal with that over the next couple of days when see something not like it was and then get the mental reminder "oh yeah, I had this that set this way: hit that switch".

And now with iCloud Messages, no need to get OCD about preserving the years old convo thread (which I never quite understood: old days, what if phone lost, and if that big a deal, print them off in case phone lost).
 
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BasicGreatGuy

macrumors G5
Sep 21, 2012
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In the middle of several books.
I am having a similar problem on my XS Max. I have purchased ringtones for certain contacts and when I use iCloud backup via WiFi, the purchased ringtones set for certain contacts reverts to the stock “Reflection” tone.

Anyone find a cure?
 

lephelps

macrumors newbie
Jun 13, 2012
8
0
This issue has driven me nuts a couple times this past month since buying my first iPhone ever and setting personalized purchased text tones for each family member. My phone was purchased with iOS 12 and initial setup done via my iPad mini...so no prior iPhone backup or settings to muddy the situation.

Anyway, after trying dozens of tricks and tips found on the internet, the only thing that seems to work consistently for me I s if I go into the iTunes Store and “buy” the tone again. The transaction goes there as though you’re going to pay for it again but then you get a message saying you’ve already bought that tone and do you want to download it again.

Soft reset, iTunes sync on our Mac, changing text tone assignments in settings and for contacts, selecting the option to download purchased tones in Settings...none of those worked.

In my specific situation, when the problem arises, if I have the Messages app open and at the foreground then the contact-specific purchased text tone sounds when a message is received. Under any other circumstances, the default tone under Sound & Haptics preferences would play if set to an iOS-provided tone and the system default
 

pmcdn

macrumors regular
Nov 13, 2008
239
2
Anyone find a solution? I have 3 purchased/downloaded tones from iTunes on my iPhone 7 Plus (iOS 12.2).

When I buy and DL them, set to be default, they work for about half a day and then the text tone plays the default (Note) tone EVEN THOUGH the check mark shows the NEW tone selected.

I’ve re-downloaded the tones on top in sounds and haptics, restored, etc.

What is the fix for this?
 
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