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macrumors bot
Original poster
Apr 12, 2001
55,464
17,802


With the launch of iOS 15.2, Apple is adding a new "Parts and Service History" section to the Settings app that will let users see the service history of their iPhones and confirm that components used for repairs are genuine.

apple-parts-and-service-history.jpg

As outlined in a new support document, iPhone users who have iOS 15.2 or later installed can go to Settings > General > About to access Parts and Service History. The Parts and Service History section will only be available if repairs have been conducted on your iPhone.

Apple will provide different information on components depending on iPhone version.
  • For iPhone XR, XS, XS Max, and later, including iPhone SE (2nd generation), you can see if the battery has been replaced.
  • For iPhone 11 models, iPhone 12 models, and iPhone 13 models, you can see if the battery or display have been replaced.
  • For iPhone 12 models and iPhone 13 models, you can see if the battery, display, or camera have been replaced.
If a fix was done with genuine Apple parts and tools, repairs in this section will have a "Genuine Apple Part" listing next to the repaired component.

An "Unknown Part" message will be displayed if a part installation is incomplete, the part was replaced with a non-genuine component, the part was already used or installed in another iPhone, or if the part is not functioning as expected. In prior versions of iOS, customers are only able to see if a replacement part is identified as an Unknown Part.

Apple says that the messages in the Service History section will not affect the ability to use the iPhone, its battery, display, or camera. The information is collected and stored on device, with Apple using it for service needs, safety analysis, and to improve future products.

The addition of the "Parts and Service History" to the iPhone comes alongside a change that Apple is making to iPhone 13 models. At release, it was discovered that replacing a broken display on an iPhone 13 without specialized tools and components from Apple disables Face ID.

After backlash from the repair community, Apple said that it would introduce a software update that would allow for display repairs that do not affect Face ID. iOS 15.2 removes the specific pairing requirement that caused Face ID not to work when a display repair is performed by a repair shop without Apple-certified equipment.

Apple has previously introduced repair restrictions for Touch ID, True Tone functionality, and iPhone 12 cameras, but the company always faces blowback when limiting iPhone repair options and disabling iPhone features. Apple has settled for informing customers if components are non-genuine while leaving iPhone functionality intact, and this new section streamlines repair component messaging.

In November, Apple announced plans for a new Self Service Repair program that will allow users to complete their own device repairs using instruction manuals and components provided by Apple. This will join the Apple Authorized Service Program and Apple's Independent Repair Provider Program, which provides Apple parts and tools to independent repair shops that are not AASPs.

Article Link: iOS 15.2 Adds 'Parts and Service History' Feature to iPhone
 
Last edited:

CLS7

macrumors 6502
Jul 13, 2016
259
103
Malmoe, Sweden
I cannot find the feature "Parts and service history" on my iPhone 12 Pro Max, yes I run the latest iOS 15.2 RC. Is this only for customer in U.S? I'm from Sweden.
 
  • Like
Reactions: Matti_

BWhaler

macrumors 68040
Jan 8, 2003
3,496
5,353
This is very good for people who are buying 2nd hand iPhones off of online market places. Though, not sure if the unknown status will affect your repair at an official apple store.

very insightful observation.
 

lazyrighteye

macrumors 68020
Jan 16, 2002
2,492
1,705
Denver, CO
I cannot find the feature "Parts and service history" on my iPhone 12 Pro Max, yes I run the latest iOS 15.2 RC. Is this only for customer in U.S? I'm from Sweden.
Have you had your screen and/or battery replaced? If not, it sounds like you won’t see this option in Settings.

I think this is all related to their opening up repairs for anyone so inclined - likely paving the way for another revenue stream, no doubt.
 

poematik13

macrumors 6502a
Jun 5, 2014
994
903
This is gonna kill the used market haha. So many people make a living from fixing broken iphones for really cheap with crappy non-oem parts then selling them on ebay as "gently used"

Now you can easily find out if you're getting hustled
 

Shirasaki

macrumors G5
May 16, 2015
12,681
6,652
Sounds good, but it needs time to see how effective it works and how much impact it will bring to the used phone market and repair market.
 

MBAir2010

macrumors 601
May 30, 2018
4,152
4,064
sunny florida
Scraping the bottom of the barrel for features to add.
i hear ya!
seems to me when i see an  new feature,
and spent 5 minutes trying to figure the usage out,
my conclusion is "what's the point"

why don't these Cupertino clods take that time to figure out how to get
iCloud or app store working on iOS 6.1.2015 for our  products in 2021?
 

Matti_

macrumors newbie
Dec 17, 2020
22
16
I cannot find the feature "Parts and service history" on my iPhone 12 Pro Max, yes I run the latest iOS 15.2 RC. Is this only for customer in U.S? I'm from Sweden.
It’s not shown in my settings too. From Germany
 

rforno

macrumors regular
Oct 18, 2017
103
88
Apple is using FUD to create a sense that only 'genuine' Apple parts are acceptable in their products under the guise of giving users more information. This is misdirection and a dark pattern to get them to continue only using Apple for repairs.

Apple is NOT a friend of Right to Repair!!
 

Aoligei

macrumors 6502
Jul 16, 2020
443
462
This is very good for people who are buying 2nd hand iPhones off of online market places. Though, not sure if the unknown status will affect your repair at an official apple store.

This is remotely useless.

For example: If I have access to original screen, I can rewrite serial number to the replacement screen to get True Tone functionality and you won't get non-genius parts warning. You can also replace screen with third party IC that has firmware get around the restriction.

Other example: If you have cracked screen and OLED panel is not affect, you can also get glass replaced. Apple has no way of knowing such modification.

On battery: You can replace the battery management chip from old battery and soldering to new battery. You can also rewrite the cycle counts.

Anything can be tempered if you have access to tools.
 

TimmyP777

macrumors newbie
May 26, 2020
10
-6
This is gonna kill the used market haha. So many people make a living from fixing broken iphones for really cheap with crappy non-oem parts then selling them on ebay as "gently used"

Now you can easily find out if you're getting hustled
REALLY ****ed up that you think this way. Tell me the point? You are your brainwashed minions. This brings you happiness?
 
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