iOS 17 Betas - Can't Sign In Mail

[LouisOscar17]

Hi folks,


I've had the Beta installed for iOS 17 for a few weeks now and I can't seem to sign into my iCloud email account using the Mail app. It shows as being active in the Settings > iCloud settings, but shows a list of different email providers when I tap on the Mail app.

After tapping iCloud and inputting the credentials I get a rotating image showing some of the iCloud app icons and then eventually I get a notice that sign-in was not possible.

Is anybody else in the same boat or found a resolution?

 

[boredandlonely]

Hi folks,


I've had the Beta installed for iOS 17 for a few weeks now and I can't seem to sign into my iCloud email account using the Mail app. It shows as being active in the Settings > iCloud settings, but shows a list of different email providers when I tap on the Mail app.

After tapping iCloud and inputting the credentials I get a rotating image showing some of the iCloud app icons and then eventually I get a notice that sign-in was not possible.

Is anybody else in the same boat or found a resolution?

I'm having this problem right now. Bought iphone 15, upgraded to 17.0.2. Transferred everything to new iphone, but I have multiple iCloud accounts, and it wants me to re-enter all those alternate iCloud account passwords. Fine, that's normal. When I put the password in, settings accepted it, but Mail still thought there was no password. Restarted mail, still didn't work. Decided to remove the account and try from scratch.

Now it gets stuck on the spinning icloud signing-in screen. First attempt never got in and never produced an error. I switched apps and came back, and the animation was gone, but it still had my name and "signing in...". Eventually I force quit the settings app just to get out and try again. Second attempt, I never left, still on the spinning icloud signing-in screen, and still "signing in...". No progress. Note: 2FA is enabled.

 

[jimmysalg]

Same issue!!!! I thought maybe there was an issue with my iPhone but I removed my secondary iCloud email from my iPad, then updated the iPad to iOS 17.0.2 (I was still running iOS 16), and when I try to add the secondary emai, I get the 2 steep authentication but then it gets stuck in the spinning "signing in" circle

 

[boredandlonely]

Hi folks,


I've had the Beta installed for iOS 17 for a few weeks now and I can't seem to sign into my iCloud email account using the Mail app. It shows as being active in the Settings > iCloud settings, but shows a list of different email providers when I tap on the Mail app.

After tapping iCloud and inputting the credentials I get a rotating image showing some of the iCloud app icons and then eventually I get a notice that sign-in was not possible.

Is anybody else in the same boat or found a resolution?

I solved it for my issues, but solutions may not work for everybody. The sign-ins on 17.0.2 are getting stuck on an iCloud "Terms and Conditions" update that requests your agreement.

If you already have the accounts loaded, and they only need passwords, when you enter the password and the Terms & Conditions prompt shows up, say "Not Now". DON'T agree at this point as it's not registering your agreement in most of my attempts. Back out of the submenus to Settings. Near the top you will see you've got a new badge(s). Mine is gone now or I'd give a better description. Follow the badge and it's asking you to agree to those same Terms & Conditions again. If you agree here, it WILL register you agreed and now your accounts will magically load into mail! In one case I did have to restart the mail app and the whole phone, but then the account showed right up in mail. If you have multiple accounts that each need to agree, it may not look like your agreement is going through, but it is. It's just continuously loading the same request over and over until you have done it once per account that needed it.

If you are adding a new account from scratch, it's more messy. It's getting stuck on the same thing, but it's never prompting you for the agreement, so you don't know and there's no way to agree. I got lucky and hadn't erased my old device yet, and it still had the account active that I was trying to add to the new phone. So on the OLD device the Terms and Conditions agreement prompt popped right up and I could agree. It probably badged in the settings too, but I didn't think to look. I was able to agree on the OLD device, then went back to the NEW device, and it let me add the account in flawlessly and fast this time. No getting stuck. No prompt to agree or not. If you don't have a previous device with the account still on it, I would suggest adding it on an older device/ios just to see if you can get the T&C prompt. I'm not sure if the problem is from iOS 17, or from the hardware, or from some combination of those, etc., so try what you have access to, going backwards newest to oldest.

 

[jimmysalg]

I solved it for my issues, but solutions may not work for everybody. The sign-ins on 17.0.2 are getting stuck on an iCloud "Terms and Conditions" update that requests your agreement.

If you already have the accounts loaded, and they only need passwords, when you enter the password and the Terms & Conditions prompt shows up, say "Not Now". DON'T agree at this point as it's not registering your agreement in most of my attempts. Back out of the submenus to Settings. Near the top you will see you've got a new badge(s). Mine is gone now or I'd give a better description. Follow the badge and it's asking you to agree to those same Terms & Conditions again. If you agree here, it WILL register you agreed and now your accounts will magically load into mail! In one case I did have to restart the mail app and the whole phone, but then the account showed right up in mail. If you have multiple accounts that each need to agree, it may not look like your agreement is going through, but it is. It's just continuously loading the same request over and over until you have done it once per account that needed it.

If you are adding a new account from scratch, it's more messy. It's getting stuck on the same thing, but it's never prompting you for the agreement, so you don't know and there's no way to agree. I got lucky and hadn't erased my old device yet, and it still had the account active that I was trying to add to the new phone. So on the OLD device the Terms and Conditions agreement prompt popped right up and I could agree. It probably badged in the settings too, but I didn't think to look. I was able to agree on the OLD device, then went back to the NEW device, and it let me add the account in flawlessly and fast this time. No getting stuck. No prompt to agree or not. If you don't have a previous device with the account still on it, I would suggest adding it on an older device/ios just to see if you can get the T&C prompt. I'm not sure if the problem is from iOS 17, or from the hardware, or from some combination of those, etc., so try what you have access to, going backwards newest to oldest.

I have no idea how the heck you figured this out but THANKS!!!! I had the 2nd scenario "new account from scratch", and what I had to do was update my iPhone 14 pro to iOS 17 (I had not done that) then as you said I went into the email settings on the newly updated iPhone 14 pro and it prompted me to agree to T&C. Now, the accounts on both my iPhone 15 and iPad did not immediately show up, HOWEVER, now when I tried to add them it went in without any issues.

 

[boredandlonely]

Only the first scenario shows up automatically because they are already on the device, just waiting on T&C agreement.

Second scenario never got added at all because initial sign-in never completed. So adding from scratch is normal.

Good thing you had the old device. So T&C on old device didn't prompt you until you updated ios? Interesting.

 

[jimmysalg]

Only the first scenario shows up automatically because they are already on the device, just waiting on T&C agreement.

Second scenario never got added at all because initial sign-in never completed. So adding from scratch is normal.

Good thing you had the old device. So T&C on old device didn't prompt you until you updated ios? Interesting.

...it kind of makes since cause the new T&C would be associated with iOS 17

 

[boredandlonely]

...it kind of makes since cause the new T&C would be associated with iOS 17

I think of iCloud as a completely separate product, but you are probably correct, judging from evidence.