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With iOS 18.2, Apple added a Categories view in the Mail app, which is designed to organize your incoming emails by type. Categories hasn't been receiving the best response from iPhone users, so we thought we'd check it out.


Mail Categories organizes your email inbox into the following sections: Primary for your most important messages, Transactions for your orders and receipts, Promotions for deals and offers, and Updates for news, subscriptions, and social.

When Mail Categories is enabled, your Primary inbox will be front and center, and then you can swipe over to see other emails that fall into the other categories. The idea is that emails that aren't important like newsletters and deals are tucked away, but there's also an added benefit of having all of your order receipts in one spot, or your emails about sales in one section of your inbox.

There's also a useful feature that aggregates all of the emails from a single sender into one view, so you can see all of your Amazon emails in one place, or everything you've received from an airline. To get to this view, you just need to tap into any email from that sender and then scroll up to see other messages.

The Primary inbox contains emails from other categories, and it's a feature that can make sense for someone with an overwhelming inbox, but it's not likely something that inbox zero people are going to like.

If you don't like Mail Categories, you can swap back over to List View by tapping on the three dots in the upper right corner of the Mail app, but if you do want to give Mail Categories a try, there are a couple tips worth noting.

To get to a view of your inbox with all emails in chronological order without swapping views, just swipe left on the category bar to get to the "All Mail" option.

It's not uncommon for an email to be sent to the wrong category, and if that happens, you can tap into the email, tap on the three dots in the upper right hand corner of the display, and then choose the Categorize Sender option to choose a category manually. If you're in the Primary inbox, though, you need to hit reply and then choose the Categorize Sender option.

When you tap into a message from a sender, you can delete all emails from that sender by using the three dots at the top right of the display and choosing the "Trash All" option.

What do you think of categories in Mail? Is it a feature you plan to use? Let us know in the comments below.

Article Link: iOS 18.2: Here's How Mail Categories Work
 
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MacRumors said:
t's not uncommon for an email to be sent to the wrong category, and if that happens, you can tap into the email, tap on the three dots in the upper right hand corner of the display, and then choose the Categorize Sender option to choose a category manually.
Incorrect. You need to open the message, hit the reply button, then choose "Categorize Sender".
 
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Same. Its what Google has had for years now, hated it then, hate it now on my iPhone. Turned it off. I don't need it categorized.

MS Outlook does it too and it just makes me so insanely angry and then you have to fish through 10 different submenus (because typical microsoft incompetence) to turn it off

The older I get the more i just hate anything that exists on a screen, and the more i just want a simple, analog life where you control everything you see and not the other way around
 
Its infuriating. Turned it off immediately.

Such a shame that these companies are now dictated by product managers and not engineers. Everything has to be algorithmic and a "feed" now- because a straight simple list does not give them any data metrics
yup, totally agree. Been using email for 35+ years and don't need some product manager how to organize it ...
My concern is that the "list" view will go away some time in the future, at which point, it'll be time for a new mail client
 
yup, totally agree. Been using email for 35+ years and don't need some product manager how to organize it ...
My concern is that the "list" view will go away some time in the future, at which point, it'll be time for a new mail client

There will always be at least 20-30 devs worldwide whos brains work like ours and they will offer a mail app on the store for us
 
I left it on even though I wanted it to be like it's been all along but left it because I might change my mind. I dont mind it now. Not perfect, I have to click the different categories to read all of my messages but as pointed out in the video, the grouping and format has surfaced messages I didn't know I still had and have now begun to clean up. At least the option was given from the start to turn it off/on as wanted.
 
I’m torn about this. It still feels very unnatural to me, especially since I’m someone who is very organized and frequently clears my inbox. I do like the way it organizes things into large lists. It’s much better than how Google does it, but I think people are so set in their ways with email that resistance to change will be a significant obstacle for this to gain popularity.
 
As someone who receives hundreds of messages a day that are not spam but mostly irrelevant, and only a handful of actually important emails, an automated sorting feature like this is great. I’ve been using other apps to do this for years and look forward to giving Apple’s implementation a spin. The full unsorted list of emails is only a single tap away even with the feature on, so if you miss something then it’s not the app’s fault.
 
I saw the Apple Mail app on Mac and iOS as my mail client for both gmail and iCloud mail accounts. Google wants to categorize incoming messages into categories. Try as I might to make adjustment, it will not put all of my incoming mail into "Inbox" -- some gets shuffled into "Archive." Now, Apple is going to sort my already sorted mail into categories. What could possibly go wrong? LOL. Can I please just get my incoming mail in a single GD list?
 
yup, totally agree. Been using email for 35+ years and don't need some product manager how to organize it ...
My concern is that the "list" view will go away some time in the future, at which point, it'll be time for a new mail client
Or we can do what my friend does and create a Home Screen short cut to Gmail (or whatever service you use) and check mail directly on that page with no client middleman.
 
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